Payer Knowledge Associate

athenahealth•Boston, MA

6d•$63,000 - $107,000•Hybrid

About The Position

We are looking for a Payer Knowledge Associate to join the Payer Knowledge Services team. In this role, the Payer Knowledge Associate will work to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. This individual will be curious, analytical, and detail-oriented with a willingness to learn about key healthcare industry players and trends at both macro and micro levels. This individual will act as the gatekeeper of the research and knowledge gained and will collaborate with stakeholders to help drive changes across athena’s services that ensure our providers can continue providing care without service disruption. The Payer Knowledge Associate will also appreciate the potential of AI and emerging technologies to improve research, analysis, and operational workflows. This individual should be interested in using these tools thoughtfully and responsibly while applying sound judgment and validating the accuracy of their outputs. The Team: Payer Connection Services builds and maintains the payer knowledge and connectivity that support athenahealth’s service performance. The team acquires, curates, and communicates the payer, industry, and network knowledge needed to keep transactions moving and help our teams and customers respond to change.

Requirements

1+ years of professional work experience required
Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines.
High degree of intellectual curiosity in the changes in healthcare
Clear and effective written and verbal communication skills
A proactive, resourceful approach to solving problems and working through ambiguity.
Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows.

Nice To Haves

experience in healthcare, research, operations, or a related field preferred

Responsibilities

Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions, ensuring that athenahealth remains at the forefront of the healthcare industry and payer changes
Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes that may affect athenahealth, its workflows, or its customers
Execute on assigned projects that impact key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement to aid in our clients’ ability to improve revenue
Manage multiple detail-intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion