Pavilion Recreation Facility Shift Lead

Bend Metro and Park Recreation District•Bend, OR

14h•Onsite

About The Position

The Pavilion Recreation Facility Shift Lead is responsible for leading and directing staff, programs and operations at a recreation facility during assigned shifts, ensuring that standards and procedures are consistently maintained. This role oversees the ongoing operations of the recreation facility, including multiple staff, programs, and uses. The Shift Lead provides leadership to all front-line staff working during their assigned shifts, which involves directing and assigning work, adjusting work schedules, coaching, and providing input on employee performance. They also offer ongoing leadership and support to assigned program areas, which may include training, mentoring, scheduling, directing, and assigning work. Additionally, the Shift Lead assists supervisors in hiring staff, adjusts facility schedules and operations to respond to various conditions (program needs, user load, safety, budget, environmental conditions), and makes recommendations regarding staffing levels and facility scheduling. They oversee recreation facility operations during assigned shifts, including technical operations like swimming pools and ice rinks, open and close the facility, ensure health and safety standards are maintained, and report maintenance issues. The role involves ensuring the safety of participants and staff through risk management practices, addressing public questions and concerns positively, serving as the on-site lead for the Emergency Action Plan, and acting as a Mandatory Reporter for incidents of child abuse/neglect. Other job-related duties may be assigned.

Requirements

Strong Knowledge of: Operations, functions and standards for assignment including programming, facility operations, and risk management; Effective customer service; and Applicable laws, codes, regulations, policies and procedures for assignment.
Skill and Ability to: Lead, motivate and direct others; Exercise substantial initiative and decision making; Demonstrate organizational, planning and problem-solving skills; Multitask, including organizing and prioritizing own work and the work of others; Show high attention to detail; Effectively communicate with others verbally and in writing, including by phone, e-mail or in person; Navigate conversations with upset people, de-escalate or diffuse difficult situations, encourages compliance through education; Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public; Operate computer programs as well as staying current with new programs and operate common office equipment; and Work independently with minimum direction while also working as part of a team and collaborating with others.
High school diploma or equivalent; two years of college courses in recreation or related field preferred; AND Two (2) years of experience working in a recreation facility or relevant experience with at least one (1) year team lead experience; OR Any satisfactory combination of education, experience and training.
Basic first aid and CPR training and certification.
Ability to maintain sustained concentration on computer screens and a variety of peripherals; manual dexterity and daily precise control of fingers and movements while operating keyboard, mobile devices, telephone and standard office equipment.

Nice To Haves

Two years of college courses in recreation or related field preferred.

Responsibilities

Oversees the ongoing operations of recreation facility including multiple staff, programs and uses.
Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance.
Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work.
Assists supervisor in hiring staff.
Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions.
Makes recommendations regarding staffing levels and facility scheduling.
Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues.
Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs.
Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner.
Serves as the on-site lead of the Emergency Action Plan, managing response according protocols.
Acts as a Mandatory Reports; reports incidents of child abuse/neglect.
Performs other job-related duties as assigned.