Patron Services Coordinator

University of Florida•Gainesville, FL

47d•$19 - $22

About The Position

Front of House/Volunteer: Prepares front-of-house and hospitality services areas for events directly and through supervision of OPS event staff employees as assigned. Prepares event related materials, signs, forms, preparing and distributing ticket scanners and communication devices, checking the call out line for front-of-house and volunteers, time clock assistance for volunteers, etc. Planning/coordinating volunteer appreciation events. Responsible for the recruitment, hiring, training and management of front-of-house hourly employees and volunteers. Maintains and updates onboarding materials as needed. Reception: Oversees and coordinates reception office for UFPA including but not limited to: Opening the building/lobby each morning, mail both incoming and outgoing, deliveries, answering telephones and screening/prioritizing calls. Lost and found logging/tracking, parking permits, logging checks, tracking event attendance figures, greeting visitors, closing building/lobby. Support Event Services Coordinator: Works together with and supports the Event Services Coordinator to establish front-of-house and hospitality services staffing requirements and schedules for UFPA events. Communicates schedules to event staff, volunteers, and their supervisors. May fill in for the Event Services Coordinator as necessary. Other duties as assigned by Event Services Coordinator or Senior Management.

Requirements

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

Nice To Haves

Proficiency with computers and basic software applications such as Windows and the Microsoft Office Suite, particularly Outlook, Word, and Excel.
Positive communication and interpersonal skills (verbal and written). Including comfort with public speaking, presentations, and leading meetings and group training.
Ability to identify and resolve problems efficiently and effectively.
Ability to thrive in a fast-paced environment, and to handle an array of concurrent projects or tasks, shifting attention as needed.
Customer service experience and familiarity with event services and venue management, informed by a commitment to welcoming engagement and support.
Ability to work collegially, supportively, and collaboratively as a member of a team.
Capacity to understand, interpret, and apply UF and UFPA rules, regulations, policies, and procedures.

Responsibilities

Prepares front-of-house and hospitality services areas for events directly and through supervision of OPS event staff employees as assigned.
Prepares event related materials, signs, forms, preparing and distributing ticket scanners and communication devices, checking the call out line for front-of-house and volunteers, time clock assistance for volunteers, etc.
Planning/coordinating volunteer appreciation events.
Responsible for the recruitment, hiring, training and management of front-of-house hourly employees and volunteers.
Maintains and updates onboarding materials as needed.
Oversees and coordinates reception office for UFPA including but not limited to: Opening the building/lobby each morning, mail both incoming and outgoing, deliveries, answering telephones and screening/prioritizing calls.
Lost and found logging/tracking, parking permits, logging checks, tracking event attendance figures, greeting visitors, closing building/lobby.
Works together with and supports the Event Services Coordinator to establish front-of-house and hospitality services staffing requirements and schedules for UFPA events.
Communicates schedules to event staff, volunteers, and their supervisors.
May fill in for the Event Services Coordinator as necessary.
Other duties as assigned by Event Services Coordinator or Senior Management.