Patron Services Assistant

Skokie Public Library • Skokie, IL

1d • $20 - $22

About The Position

Skokie Public Library is seeking a Patron Services Assistant to deliver exceptional customer service to our diverse community. This position staffs two public service desks and the Call Center, helping patrons access resources and enjoy all the library has to offer.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills (verbal and written).
• Strong customer service mindset and friendly demeanor.
• Ability to work effectively with a culturally diverse community.
• Familiarity with popular books, music, and movies.
• Basic computer and telephone skills; comfort with smartphones, tablets, and e-readers.
• Ability to troubleshoot downloadable materials and streaming services.
• Teamwork, flexibility, and problem-solving skills.
• Ability to stand, bend, lift up to 15 lbs., and push book carts up to 150 lbs.
• Must be available for flexible scheduling, including evenings and weekends.

Nice To Haves

• Some college coursework.
• Experience in a library setting.
• Multilingual skills (English plus another language relevant to Skokie).

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and process renewals.
• Assist patrons with automated services and digital platforms (e.g., Hoopla, Kanopy).
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Benefits

• Access to mental health resources such as Calm and Counslr.
• An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees