Patron Services Assistant (Part-Time)

MOUNT PROSPECT PUBLIC LIBRARY•Mount Prospect, IL

1d•$17•Onsite

About The Position

Does the idea of greeting patrons excite you? Do you like the challenge of being able to respond to expected and unexpected questions? The Mount Prospect Public Library is looking for a Patron Services Assistant to staff the welcome desk, which is the first point of contact for all our patrons. At the desk, you’ll answer patron questions and assist with wayfinding. In this role, you’ll also handle incoming phone calls, program registration, and meeting room reservations. SCHEDULE: approximate average of 13 hours/week - Tuesday & Friday 9am to 1pm Every other weekend: Saturday 12pm to 5pm & Sunday 12pm to 5pm SALARY: $16.96 per hour PURPOSE Under the direct supervision of the Head of Patron Services, the Patron Services Assistant greets patrons and directs inquiries in person and via telephone including program registrations and scheduling meeting room reservations. This position has extensive public contact and performs clerical support in a busy environment.

Requirements

High school diploma (or equivalent work experience) required
Experience working in a public setting is desirable
Ability to access, input and retrieve data from the computer
Ability to operate a two-way radio and telephone
Ability to handle and process cash and/or cash register
Knowledge in the use of the Integrated Library System
Knowledge of library policies and procedures
Commitment to Task. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.
Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
Coping. Able to maintain a solution-oriented approach while dealing with interpersonal conflict, hazardous conditions, personal rejection, or time demands.
Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
Decision Making & Problem Solving. Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce.

Responsibilities

Applies MPPL-values-based customer service
Assists patrons at the public desk, on the telephone, and online
Answers informational and directional questions
Handles program and public meeting room registration and/or reservations
Registers patrons for library programs
Issues and monitors volunteer access badges including daily access badges for staff
Makes opening, closing, and public emergency announcements
Routes incoming telephone calls
May serve as a Voter Registrar
Provides various public civic services (vehicle sticker renewal, etc.)
Assists patrons in the use of equipment items in the public service area
Assists with clerical duties for other departments
Maintains department office supplies
Maintains lost and found materials storage and retrieval of lost items.
Maintains sign-out keys or equipment for meeting rooms and display cases
Facilitates the distribution of museum passes to area attractions for patrons
Prepares supply orders; unpacks and distributes supplies
Processes postage for outgoing library mail
Appropriately monitors and processes any inquiries received via the departmental email inbox
Accompanies outreach staff on school visits and other outreach activities
Responsible for display case assignments, upkeep, and general appearance
Updates public bulletin board, as needed
Acts as a public meeting room liaison for the village, community, and political groups
May serve as Volunteer Coordinator for individuals volunteering their time at the library
Attends appropriate meetings, workshops and seminars
Responsible for delivery of emergency jump bag to in-charge staff in case of evacuation
Responsible for emergency announcements, as needed
Serves on committees as assigned
Other duties as assigned