Patron Attendant

McCarter Theatre•Princeton, NJ

9d•$18 - $20•Onsite

About The Position

McCarter Theatre Center is seeking hospitality-oriented Patron Attendants to support our audience experience in our venues. Patron Attendants are essential members of McCarter’s Front of House team and serve as the primary point of connection between the organization and our audiences. As ambassadors of McCarter, Patron Attendants help ensure that every patron feels welcomed, informed, safe, and respected from the moment they arrive through the conclusion of each performance.

Requirements

Possesses a confident and approachable demeanor with excellent customer service skills exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike
Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and escalating issues to House Management as necessary
A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
Position requires a valid background screening to be on file.

Nice To Haves

Ability to communicate in other languages (e.g. ASL and multilingual)
Current CPR & First Aid certification
An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Responsibilities

Greet and welcome audience members with professionalism, warmth, and approachability; assist patrons in locating their assigned seats based on ticket information and venue layout.
Serve as an attendant in lobby and seating areas while maintaining clear communication with House Management via radio to support coordinated Front of House operations.
Scan tickets using designated devices to verify valid admission credentials for the scheduled performance.
Respond to seating discrepancies, ticketing questions, or patron concerns with calm, courteous problem-solving, escalating issues to an Assistant House Manager when appropriate.
Provide attentive assistance to patrons with disabilities or other access needs, including support with seating, mobility, or other accommodations to ensure a comfortable and dignified experience.
Answer patron questions related to the performance, venue logistics, and Front of House procedures, referring content-specific questions to House Management when needed.
Monitor audience behavior during performances and uphold venue policies and performance protocols, including restrictions on photography, recording, late seating, re-entry, and access to restricted areas, in coordination with House Management.
Support a welcoming and respectful environment for all patrons by consistently applying McCarter’s Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from House Management.
Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
On an opt-in basis and following required training, assist with parking operations outside the Matthews Theatre entrance as the Parking Attendant on duty to support patron arrival and departure.
On an opt-in basis and following required training, assist with merchandise sales, limited concessions, or bar support as assigned.
Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”