Part-Time, Patron Experience Assistant

Caldwell Community College and Technical Institute • Caldwell Campus, NC

2d • Onsite

About The Position

Assists with a variety of patron experiences including box office, concessions and merchandise sales; wayfinding and communications in support of programming and rental events at the Civic Center.

Requirements

• High school diploma or equivalent is required.
• Modern office procedures, methods and computer equipment.
• Electronic ticketing software.
• Social media, electronic newsletter systems, and graphic arts.
• Basic mathematical calculations including, but not limited to, monetary calculations.
• Basic principles and procedures of record keeping.
• Occupational hazards and applicable safety precautions.
• Current trends, research and development in the area of assignment.
• Basic knowledge of arithmetic, spelling, English and grammar.
• Pertinent federal, state and local laws, codes and regulations.
• Provide exemplary customer service.
• Interpret and apply Federal, State and local policies, laws and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Interpret, explain, and enforce departmental policies and procedures.
• Follow all safety rules and regulations of the Civic Center.
• Understand and follow oral and written instructions.
• Work independently in the absence of supervision.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following; standing, walking or sitting for extended periods, moderate lifting and carrying, general manual dexterity, operating assigned equipment, and extended exposure to computer screens.
• Maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, operating assigned equipment, communicating with others, and handling varied tasks simultaneously.
• Maintain mental capacity, which permits making sound decisions and using good judgment, demonstrating intellectual capabilities, and evaluating the effectiveness of programs and personnel.

Nice To Haves

• Proficiency in MS Office, Google Suite, retail sales, and social media platforms preferred.

Responsibilities

• Assist with ushering/taking tickets for assigned events.
• May assist with ticket sales in Box Office for assigned events.
• Set-up/breakdown and vend concessions and/or merchandise for assigned events.
• Greet patrons and assist with doors/entry as needed.
• Assist Housekeeping with trash removal for assigned events.
• Create wayfinding signage and draft social media posts for Coordinator, Patron Experience and/or Technical Director to approve/post/share.
• Participate in professional development activities and required employee training.
• Assist with set-up/breakdown of conference center and/or performing arts events as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED