Patrol Supervisor

SCI Shared Resources•Whittier, CA

8d•Onsite

About The Position

Provide safety, patrol services, and timely information to the public and to employees by using patrol services or law enforcement skills. Work with Contract Security provider to ensure the safety and security of all Associates and Visitors on campus. This role involves supervising on-site security staff, directing contract and special event security, and acting as a liaison with law enforcement agencies. The position requires conducting safety checks, training new staff, reviewing CCTV footage, preparing incident reports, and responding to emergency calls. Emphasis is placed on providing excellent customer service, maintaining park rules, and protecting company assets.

Requirements

One year customer service experience
Two years supervising contract security staff
Two years Security Supervisor experience
High School Diploma or GED
Possess a POST 832 P.C. certificate, or equivalent
Excellent powers of observation and detail-mindedness
Excellent telephone etiquette
Read and understand the Park lot (grave location) system and lawn layout
Ability to read, write, and speak English
Excellent interpersonal and communication skills
Valid CA Driver’s License
Ability to push and pull gates with 50 lbs. of pressure (pre-placement physical and lifting test required)
Criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Nice To Haves

Law enforcement or private patrol experience preferred

Responsibilities

Provide high level of customer service, safety, patrol services, and information to visitors and employees.
Prepare and provide weekly training to the on-site security staff.
Support and Directs all Contract / Special Event Security on site.
Supervises “Off Duty Police” when needed on campus for critical incidents.
Assist HR during critical terminations with occasional investigations assistance.
Acts as a liaison with local, state, and federal law enforcement agencies.
Conducts safety violation checks and audits for company vehicle assets.
Trains all new contract security staff on site to ensure they are signed off for patrol.
Reviews CCTV cameras during on campus investigations and maintains equipment.
Prepares Internal Supplemental Incident Reports based on following up Investigations during on campus incidents involving injuries or property damage.
Interviews visitors and associates to obtain statements during on campus incidents.
Prepares incident reports and documentation for 3rd party insurance claims.
Responds to emergency calls on/off campus locations related to Rose Hills.
Supervises all on campus field calls and responds to calls for service as needed.
Support other departments and large event planning.
Monitor daily visitor activity, and act timely on calls for action.
Perform routine foot and vehicle patrol for patrol services purposes.
Provide visitor assistance and information for funeral locations & services, and detailed grave locations.
Tracks and responds to department “Master Key” system request.
Enforce Park Rules, Park Etiquette and Regulations at all times.
Maintain the patrol services of the Park and the Company’s physical assets.
Complete clear and concise reports of activity occurring in the Park.
Observe and report any unusual conditions in the Park.
Emphasize warm and friendly customer service in all department interactions with visitors.
Use crowd control techniques quickly and effectively when called upon.
Maintain a good working relationship with vendors, service providers, employees and all Company departments.
Project a favorable image of the company to promote its’ goals, and to enhance public recognition and acceptance of all its efforts.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
Report to work on time and maintain standard attendance.