Patrol Officer ST. John

University Hospitals • Westlake, OH

3d

About The Position

The Patrol Officer helps ensure the safety and welfare of UH patients, visitors, and staff. The role supports a safe hospital and grounds environment, free of theft and other criminal activity. Officers patrol assigned areas, conduct security checks, respond to emergencies, and maintain the security of their assigned zones. They also assist patients, visitors, guests, and employees and prepare required reports.

Officers must use independent judgment in potentially dangerous or unusual situations, follow safety practices and procedures, and work under stressful, high-risk conditions. The role requires effective communication with people from diverse cultural, economic, and ethnic backgrounds and compliance with requirements for securely maintaining patients’ Protected Health Information (PHI). UH provides annual training and has policies and procedures addressing appropriate PHI use.

External candidates are eligible for a $2,500 sign-on bonus, paid half at 90 days and half at one year. The Private Security training program, when required, is paid for by UH. Travel requirements are listed as “10%25.”

Requirements

• High school equivalent or GED.
• Good written and oral communication skills.
• Ability to work outdoors in any type of weather.
• Basic computer skills.
• Valid driver’s license.
• Applicants without the preferred Private Security Certificate with Firearms are expected to successfully pass the Ohio Peace Officer Training Program for Private Security within 18 months of hire; UH pays for the program.
• Ohio Peace Officer Certificate, or the required Private Security training pathway described in the posting.

Nice To Haves

• Private Security Certificate with Firearms from the Ohio Peace Officer Training Commission.

Responsibilities

• Use independent judgment in potentially dangerous or unusual situations while following safety practices and procedures.
• Patrol assigned areas for unusual or criminal activity and conditions that may endanger public safety, maintaining high visibility and conducting security checks.
• Maintain the security of an assigned zone to help ensure the safety of medical staff, employees, patients, and visitors.
• Respond appropriately to emergency calls.
• Assist patients, visitors, guests, and employees courteously and promptly when incidents occur or assistance is needed.
• Communicate with patients, visitors, and staff to gather information.
• Prepare and process required reports in a timely manner.
• Perform other duties as assigned.
• Comply with all policies and standards, including requirements for securely maintaining patients’ Protected Health Information.

Benefits

• $2,500 sign-on bonus for external candidates, paid half at 90 days and half at one year.
• UH-paid Ohio Peace Officer Training Program for Private Security when required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED