Patrol Manager

KILLINGTON PICO SKI RESORT PARTNERS LLC • Killington, VT

13d • $70,000 - $80,000 • Onsite

About The Position

To direct and manage the Ski Patrol Department (Including rescue, first aid, lift evacuation, trail maintenance, hazard mitigation, trail evaluation for opening/closing, wayfinding signage, informational signage, public safety). This includes overall department performance, staffing, training, budgeting, scheduling, employee safety, culture, interdepartmental relations, and guest service. This position manages and assigns all Ski Patrol operations to ensure the resort is maintained in a safe, well organized, efficient, and enjoyable environment. The Ski Patrol Manager is responsible for executing safety initiatives, overseeing medical aid, leading all aspects of snow safety work, rope rescue, lift evacuation, and incident investigation. The Ski Patrol Manager reports to the Mountain Experience Manager and works within the Mountain Operations team to execute daily operations, common goals, planning, and future initiatives.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience
• Valid US Driver’s License meeting the minimum requirements of KPSRP’s insurance carrier
• Previous ski patrol experience, preferably in a managerial or supervisory role, current certification in the Outdoor Emergency Care (OEC)
• Strong leadership and team management skills, with the ability to motivate and develop staff
• Excellent reading, writing, analytical and public speaking skills
• Excellent skiing or snowboarding ability
• Functional knowledge of Microsoft Office 365
• A broad base of relevant technical knowledge and skill in emergency medicine, first aid delivery, mountain rescue, lift evacuation, liability and risk management, or a combination of education and experience from which comparable knowledge and skills are acquired
• Intimate knowledge of the mountain including trails/terrain, traffic flow patterns, communication systems, roads, snowmaking infrastructure, potential hazards, etc.
• NSP Senior or NSP Certified level patroller
• Ability to deal effectively with the public and other company personnel
• Ability to reach, crouch, sit, kneel, stand, bend, and be on your feet and ski boots for extended periods of time
• Ability to lift and carry people and objects weighing up to 150 lbs., and occasionally pushing or pulling toboggans with injured skiers/snowboarders weighing up to 300 lbs.
• Ability to walk on slippery and uneven surfaces
• Ability to tolerate exposure to extreme cold, extreme heat, wet and/or humid conditions; ability to work at height
• Ability to handle high-stress situations and emotionally charged interactions; Ability to manage emergency situations and delegate tasks effectively

Responsibilities

• Recruit, hire, train, and develop a high-performing, year-round team.
• Manage a team of 60+ winter patrol staff and 20+ summer bike patrol staff
• Create and foster a positive work culture among staff
• Develop and maintain all patrol procedures, plans, and policies for both winter and summer operations
• Implement comprehensive training programs for patrol staff, built around the National Ski Patrol’s ‘Outdoor Emergency Care’ and ‘Outdoor Emergency Travel’ standards, and including on-mountain risk management training, ski lift evacuation and high angle rescue training, communications and documentation training, professional skills development and quality control measures
• Ensure compliance with all relevant safety policies, including KPSRP’s operational guidelines, VOSHA standards, and the Vermont Skier Safety Act
• Manage on-mountain tasks; evaluate trails, inspect grooming, snowmaking and trail maintenance efforts, mitigate natural and man-made hazards
• Perform a variety of risk management/liability awareness tasks involving review of accidents reports, hill logs and dispatch records
• Visit accident scenes, oversee investigations; be prepared to take pictures and gather statements, prepare maps and diagrams, give depositions and testimony in litigation
• Create and manage budgets, track expenditures, forecast costs and report on the financial performance of the departments, in conjunction with the Mtn Ops Financial Analyst
• Confer regularly with the Mountain Experience Manager about budgetary anomalies, wages, and general expenditures for the departments
• Manage scheduling, payroll, safety attendance, incident reporting, trail status updates, purchasing and annual staff training
• Ensure the preparation and submission of various administrative reports by the department managers, including, but not limited to, Weekly Notes, S.T.A.R., OT Report, Staffing Report
• Regularly coordinate with Mountain Operations and other departments to ensure alignment and achieve common goals.
• Maintain clear and effective communication within the team and with external partners
• Ensure accurate trail status information is reflected in the Daily Operations Report and give specific input and suggestions to the daily snow plan
• Work collaboratively with national organizations, such as the Professional Ski Patrol Association (PSPA) and the National Ski Patrol (NSP) to provide access to training and enrichment opportunities for staff.
• Maintain a strong relationship with Southern Vermont Regional NSP and the Eastern Division NSP leadership
• Interact professionally with various individuals and organizations outside of the company, including private contractors, product vendors, insurance auditors, lift inspectors, business partners, resort guests
• Work collaboratively with internal partners such as Marketing, Events, Food and Beverage, Weddings and Conferences, to provide an excellent product for our guests and partners
• Participate regularly in department/division and company meetings; participate in all quarterly CORE meetings
• Assist with prioritizing off-season repair and maintenance efforts and help set capital priorities for the Ski Patrol department
• Hold regular one-to-one meetings with Mountain Experience Manager; hold regular one-to-one meetings with direct reports; hold other meetings as needed
• Provide leadership in trauma exposure management and stress injury prevention
• Evaluate performance, implement training programs, and provide leadership development to build future leadership teams.
• Provide coaching and counseling to employees, exercise disciplinary action when appropriate
• Always provide superior service to our customers (internal and external).
• Follow the Resort Hospitality Standards while interacting with the guests and respond to all guests in a courteous, professional, efficient manner
• Perform other tasks as assigned

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager