Patient Workflow Coordinator

Women's Care•Bend, OR

1d•Onsite

About The Position

We’re looking for a Patient Workflow Coordinator who is part air-traffic controller, part problem-solver, and 100% committed to making the patient experience smoother. In our perinatal care environment, there are a lot of moving pieces—and you’ll be the person helping make sure they all land where they’re supposed to. If you’re organized, proactive, calm under pressure, and secretly love a good workflow, or checklist, we should talk. This is a full-time opportunity working on-site at our Perinatal Associates of Central Oregon (PACO) clinic in Bend, OR. The position has an expectation of 40hrs per week (Mon - Fri) and we are proud to offer an attractive benefits package. Our Patient Workflow Coordinator recruiting pay range starts at $25/hr.

Requirements

Two years of medical office experience required.
High School Diploma/GED required.
High level of attention to detail to ensure accurate records.
Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes.
Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.
Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others.
Engages well with the team/patients through respectful and inclusive conduct.

Responsibilities

Templating for physician and sonographer schedules including review of all department appointments and referrals to ensure that the correct patient, assigned appointment, insurance field, and referring doctor is included.
Acting as the “go to” on site at the Bend clinic for team members and providers.
Receive, review, and process patient referrals from external healthcare providers or patients.
Verify and confirm referral completeness, including required documentation and medical records.
Contact referred patients to schedule initial appointments, ensuring alignment with provider availability.
Coordinate appointment times with appropriate clinical teams and ensure necessary pre-visit preparations are completed.
Verify patient insurance coverage and eligibility.
Referral tracking to be able to understand how and where referrals are coming in.