Patient Welcome Ambassador

SunnyDays Therapy•Minnetonka, MN

8h•Onsite

About The Position

The Patient Welcome Ambassador is responsible for creating a warm, welcoming, and professional first impression for families and visitors at SunnyDays Therapy clinics. This role supports the Patient Care Coordination and Clinical Division by ensuring the lobby and waiting areas provide a clean, comfortable, and family-friendly environment. The Patient Welcome Ambassador will assist with light administrative or hospitality tasks that contribute to a smooth experience for clients, caregivers, and guests.

Requirements

Friendly, approachable personality with strong communication skills.
Computer skills using Microsoft office products.
Ability to create a welcoming environment for children and families.
Reliability and attention to detail in maintaining lobby standards.
Previous customer service, hospitality, or healthcare office experience.
Must possess a high school diploma or equivalent (GED).

Responsibilities

Greet and welcome families, children, and visitors as they arrive.
Provide directions and assist with check-in needs as appropriate.
Monitor lobby cleanliness and organization; straighten chairs, wipe down tables, refresh supplies, etc.
Monitor customer bathrooms and hallways.
Ensure any family-facing resources (brochures, handouts, toys, etc.) are available, clean, and restocked.
Report facility or safety issues to the appropriate staff.
Ensure client confidentiality in accordance with HIPAA regulations.
Answer general questions or connect families to the right staff member.
Assist with tasks such as preparing paperwork packets, restocking supplies, or escorting families to designated areas.
Support therapists or Patient Care Coordinator team with coordination of materials for sessions, when appropriate.
Contribute to a caring, child-friendly environment that reflects SunnyDays Therapy’s values.
Act as a positive representative of the clinic, modeling professionalism and empathy in all interactions.