Patient Transporter Full Time EOW 8am-4:30pm

Boston Medical Center•Boston, MA

1d•Onsite

About The Position

Under the direction of the Transport Supervisor or the Director of Transport Services, the Patient Transporter performs a variety of duties, including transporting patients, medical equipment, and specimens to and from areas within the hospital. This full-time position is within the Patient-Equip Transport Department, with a schedule of every other weekend (EOW) from 8am-4:30pm. The role involves ensuring safe and comfortable transport, verifying patient identification, managing medical supplies and equipment, coordinating repairs, maintaining logs, and adhering to hospital policies and safety procedures. The transporter is expected to provide excellent customer service and act professionally in all interactions.

Requirements

6-12 months of experience in customer service or hospital experience
Interpersonal skills necessary to communicate clearly to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff
Demonstrated ability to effectively speak, read, and write English
Ability to follow instructions, work independently and efficiently to complete assigned work

Nice To Haves

High diploma or GED
Obtaining and the maintenance of CPR

Responsibilities

Transports patients, specimens, equipment and related items and supplies safely and comfortably to and from areas within the hospital as assigned in a timely manner
Greets patients, families, visitors and staff in a friendly, courteous, positive customer service manner
Identifies self as a transporter
Hands-off patient to a caregiver
Verifies patient identification with patient and also by checking patient ID band
Obtains/verifies first and last name and medical record # and destination prior to transport
Receives and puts away all supplies in SMC and CPD
Matches packing slips with Purchase Order numbers and files paperwork
Fills out Return Goods Authorization forms to send to purchasing to secure repair/return authorization
Delivers patient equipment to areas
Retrieves/cleans equipment from designated areas
Cleans/places label "Equipment is Clean"
Delivers broken equipment to the appropriate location for repair
Packages and ships repairs to repair companies and maintains repair log database
Communicates with vendors to coordinate repairs and equipment loaners
Picks up and returns all loaned or borrowed equipment from neighboring hospitals if necessary
Carries pager/radio/headset while on duty and responds to page or radio in a timely manner
Maintains in log all patient transports, documenting last and first name, time, destination etc., including specimens/equipment transported
Submits log to supervisor
Closes out trip, signs in/out for lunch and breaks
Records an inventory count of equipment each day
Utilizes filing systems for procurement archiving
Checks /inspects transport vehicle for safety prior to transport, including cleanliness, sufficient oxygen for round trip, brakes, handrails, mattress, etc.
Cleans transport vehicle if necessary
Performs all duties with a customer service focus
Represents the hospital and Nursing department in a professional, courteous manner in all dealings with other hospital employees, vendors, patients and visitors
Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights
Responds to all requests for service through radio, telephone and personal contact
If unable to assist a patient/customer needed service, follows thru with request by contacting dispatcher or supervisor or referring to the correct individual
Refers all unanswerable or unfulfilled requests for service to the supervisor and/or manager
Maintains cleanliness and neatness of work and lounge areas
Assists in hospital emergency disaster plans
Identifies emergency situations and initiates appropriate response actions within the scope of his/her role
Is familiar with area disaster plan and responsibilities
Completes department charge slips and records all transactions into computerized information system and files documents as required
Requests assistance from nurse/or aide in transferring/moving patient from wheelchair to stretcher or bed
Transports patients to the Morgue and to and from the Recovery Room
Performs dispatcher function as required
Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission
Follows established hospital infection control and safety procedures
Follows infection control policies, cleans stretcher/wheelchair after transporting a patient with "precaution" status
Remains knowledgeable of and follows department policies and procedures
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.
Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.
Maintains a presentable appearance in accordance with dress code
Wears assigned uniform, pager and visible ID badge while on duty
Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, work assignments etc.
Performs other duties as needed