Patient Transporter, Lead
About The Position
This position is responsible for coordinating the flow and dispatch processes to transport all inpatients to and from the department for their imaging. Coordinates the patient tracking and information system in collaboration with the dispatch command center to receive, record, dispatch, respond to and complete patient transport requests. Must be able to multitask and manage numerous patient transport requests at once and prioritize requests based on patient and department need. Responsible for trialing new dispatch strategies under the guidance of clinical and operational leadership teams and be able to articulate the effect various tests of change have on the daily operation. Acts as the liaison between the transporters and the clinical teams they support during the shift; must be an excellent communicator and be able to manage phone requests and inquiries while also maintaining the continuous flow and requests for dispatch. Works with operational and clinical teams on a daily basis to ensure metrics for turnaround time and volume are being met and managed. Responsible for overseeing the standard work associated with each shift including but not limited to assigning phones for each transporter on the shift, leading and/or attending department huddles and completing End of Shift Reports. Coordinates distribution, repair and maintenance of transportation equipment including but not limited to phones, stretchers, wheelchairs, and MRI compatible equipment, if applicable. Meets with operations leadership regularly to provide input and participate in process improvement projects, new hire onboarding and training, advocate on behalf of the transportation team, assist with staff meetings and the weekly scheduling of staff shifts, equipment needs and more. Other duties as assigned. Assists with patient transportation in times of high volume and/or staffing shortages. Responds immediately to emergency patient situations; initiates emergency life-saving techniques such as CPR using high quality resuscitation Basic Life Support. Individuals in Radiology are required to complete MRI Safety training and follow safety measures when transporting patients to and from MRI, and have knowledge of proper use of MRI compatible equipment. Works regularly with patients, providers, nursing teams on hospital units, imaging services technologists and nurses and is a critical component to ensuring patients have a positive experience with Emory Healthcare. Must complete additional training upon hiring as related to appropriate PPE use, patient moving techniques, patient equipment care training for telemetry boxes, IV pumps, oxygen tanks and more. Performs related responsibilities as required.
Requirements
- A high school diploma or equivalent.
- The ability to lift, push and pull 75 pounds.
- BLS certification upon hiring.
Responsibilities
- Coordinate the flow and dispatch processes for inpatient transportation to and from imaging departments.
- Coordinate the patient tracking and information system, managing transport requests from receipt to completion.
- Multitask and prioritize numerous patient transport requests based on patient and department needs.
- Trial new dispatch strategies and articulate their impact on daily operations.
- Act as a liaison between transporters and clinical teams, managing communication and inquiries.
- Ensure turnaround time and volume metrics are met in collaboration with operational and clinical teams.
- Oversee standard work for each shift, including assigning phones, leading huddles, and completing End of Shift Reports.
- Coordinate distribution, repair, and maintenance of transportation equipment.
- Provide input to operations leadership on process improvement projects, new hire onboarding, and training.
- Advocate for the transportation team and assist with staff meetings and shift scheduling.
- Assist with patient transportation during high volume or staffing shortages.
- Respond immediately to emergency patient situations and initiate life-saving techniques like CPR.
- Complete MRI Safety training and follow safety measures when transporting patients to and from MRI.
- Complete additional training on PPE use, patient moving techniques, and equipment care.
- Ensure patients have a positive experience with Emory Healthcare.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
