Patient Transporter 1, Full Time

University of Miami•Miami, FL

1d•Onsite

About The Position

The Patient Transporter (U) at UHealth Tower is responsible for ensuring the safe, timely, and accurate transportation of patients, aiming to provide a positive experience. This role is crucial in creating the initial and lasting impressions for patients, emphasizing the human element in transportation. Reporting to the Office of Patient Experience, the individual is expected to uphold high standards of friendliness, empathy, knowledge, clear communication, bilingualism, and a continuous consumer-oriented approach. The Patient Transporter plays a key role in harmonizing the patient transportation process, collaborating effectively with UHealth Tower staff to minimize delays and enhance patient satisfaction. The University of Miami Health System, UHealth, is South Florida's only university-based health system, delivering advanced patient care supported by the Miller School of Medicine's groundbreaking research and medical education. As an academic medical center, UHealth serves South Florida, Latin America, and the Caribbean, with physicians specializing in over 100 areas and managing more than one million patient encounters annually. The institution is recognized globally for its excellence in teaching, research, and patient care. The University of Miami is an Equal Opportunity Employer, protecting applicants and employees from discrimination based on federally protected categories.

Requirements

High school diploma or equivalent
BLS Certification
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to process and handle confidential information with discretion.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.

Nice To Haves

Minimum of six months’ experience as a courier in a hospital setting preferred

Responsibilities

Transports patients and/or visitors from department/unit to department/unit and to and from ancillary areas to include admissions and discharge and remains attentive until their transportation arrives.
Transfers bodies to the morgue following appropriate protocols.
Meets productivity measures and benchmarks set by the hospital.
Assists at main lobby greeting patients and/or assisting with transport between assignments.
Identifies correct patient for transportation prior to movement by asking the patient for name and date of birth and comparing that against armband while maintaining patient confidentiality and patient privacy.
Practices good body mechanics when transferring and/or lifting patients.
Obtains and transports paperwork/chart with the patient.
Observes proper procedures and techniques during patient transport: monitors oxygen and intravenous apparatus and reports any problems or change in patient’s condition (difficulty breathing, complaints of discomfort, etc.) to nursing staff.
Reports defective equipment to the appropriate manager for repair.
Keeps hallways clear by storing equipment in the appropriate storage areas and exercises caution when moving stretchers, wheelchairs, and equipment to prevent damage to hospital property.
Stays current with emergency management by participating in drills, in-service trainings, evacuation procedures, and internal/external disaster plans.
Adheres to precautionary methods for patients on precautions and uses personal protective equipment as necessary and defined on precaution cards located outside of patient room.
Exercises good hand-washing techniques and personal hygiene.
Prepares, disinfects, and covers equipment appropriately.
Communicates effectively with patients, visitors, and staff and considerate of patient age, gender, culture, and stated preferences, while always maintaining patient privacy and respect. (Knock, introduce, and ask for permission before entering any patient room; provide patient a sheet for privacy and a blanket for comfort, etc.)
Responds promptly to requests, problems, and questions from physicians, staff, patients, and visitors.
Notifies appropriate personnel upon arrival/departure of patient and/or miscellaneous items at unit/department while adhering to wearing a tracker.
Adheres to University and unit-level policies and procedures and safeguards University assets.