Patient Transportation Representative

Elevance Health•Puerto Rico, TX

12d•Onsite

About The Position

The Patient Transportation Representative is responsible for providing transportation services for members. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. This position may require up to 100% travel within the designated regions in Puerto Rico. The ideal candidate will live within the assigned region which could be one of the following: North, Metro, Northeast, East or South area. Associates in this role are expected to be able to work independently, be punctual, have attention to details, be empathetic to the situations of others and have strong communication and customer service skills. Drive long distances more than 3 days a week.

Requirements

Requires Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services.
Category 4 Driver's License (Chauffer’s license) in good standing.
Certificate of Law 300.
Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire.

Nice To Haves

High school diploma/GED preferred.
Associate degree in an area related to health is preferred.
1 year of related customer service experience is strongly preferred.
Experience working with geriatric population is preferred.
Experience handling electronic equipment such as mobile phones and applications are preferred.

Responsibilities

Drives members/patients back and forth to their health service centers.
Contacts the affiliate to confirm the coordinated service.
Contacts the member to report they are near the pickup location.
Follows up on the service provided, making changes in the status of services in the platform, to ensure effective monitoring and compliance, and guarantee quality service.