Patient Transport Services Supervisor

Banner Health•Gilbert, AZ

3d•Onsite

About The Position

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. As a Patient Transport Services Supervisor, your role will be to manage the daily operation of the team, ensuring a smooth work flow in the department. This includes managing work schedules, selecting, training, supervising, and managing the performance of staff, and being the resource to staff in matters of department process. Additionally, you will be responsible for maintaining labor expenses, monitoring supplies and equipment, and assisting in developing goals, targets and action plans. You will be working in an exciting environment, with a great team of professionals who share the same passion for providing the highest level of patient care. This is a full-time, day shift, working Monday through Friday 8:00am – 4:30pm (schedule can vary, based on the business need). Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care. POSITION SUMMARY This position is responsible for the daily performance of a team for an assigned functional area within a facility. This position would typically be working in a department providing patient services, support services, or administrative services. Schedules and supervises the work of assigned staff to ensure smooth work flow in the department. CORE FUNCTIONS 1. Schedules and supervises the work of assigned staff to ensure smooth work flow in the department. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements. 2. Selects, trains and manages the performance of staff. Schedules staff in accordance with department needs, maintains labor expenses within budget guidelines. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff. 3. Monitors supplies, equipment and labor resources and stays within budget. Assists in developing goals, targets and action plans. 4. Identifies, addresses and communicates opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction. Maintains statistics and reports on activity in areas of responsibility when required. 5. Coordinates and participates in special projects as assigned. 6. Works under general supervision. Incumbents in this position are accountable for the daily performance of a unit or team. Makes decisions guided by policies and procedures. Interacts primarily with direct reports, supervisor, internal customers, and patients.

Requirements

High school diploma/GED or equivalent working knowledge.
BLS certification may be required.
Must possess skills and abilities normally attained with 3 years of related experience.
Must be proficient and have working knowledge in area of service.
Must demonstrate effective communication, team building, human relations and organization skills.
Must be familiar with commonly used office software and/or have the ability to learn new software applications if necessary.

Nice To Haves

Prior supervisory experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Schedules and supervises the work of assigned staff to ensure smooth work flow in the department.
Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.
Selects, trains and manages the performance of staff.
Schedules staff in accordance with department needs, maintains labor expenses within budget guidelines.
Provides daily direction to staff.
Sets goals for individuals and for the team.
Acts as a mentor and coach and provides development and growth opportunities for staff.
Monitors supplies, equipment and labor resources and stays within budget.
Assists in developing goals, targets and action plans.
Identifies, addresses and communicates opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction.
Maintains statistics and reports on activity in areas of responsibility when required.
Coordinates and participates in special projects as assigned.
Works under general supervision.
Incumbents in this position are accountable for the daily performance of a unit or team.
Makes decisions guided by policies and procedures.
Interacts primarily with direct reports, supervisor, internal customers, and patients.