Patient Transport - Lead

LCMC Health•Metairie, LA

7d•Onsite

About The Position

The Patient Transporter Lead is responsible for liaising with doctors, nurses, and other medical professionals to coordinate transport of patients from their rooms to various locations throughout the hospital. This includes helping patients in and out of bed or using wheelchairs or stretchers to move them from the emergency room to a room, from a location to a treatment area or other locations, performing other related tasks according to the established policies of LCMC Health, and handles related complex issues. Guides and mentors team members. Maintains logs of time sensitive specimens and supplies between facilities, medical centers, physician practices, buildings, and remote areas as necessary according to established schedules. Your every day Patient Safety: Coordinates safe, professional transport of patient without incident to units, testing areas, and other areas on campus. Remains with discharged patients until their ride arrives for pick-up. Transports patients to the discharge center during the hours of operations. Lifts bed rails up and places the nurse call button near the patient after placing the patient back in bed. Utilizes proper body mechanics when lifting, pulling, or pushing patients to avoid injury or damage to the patients. Keeps patients informed and gives periodic updates, as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput. Delivers medical items to the nursing units at the request of the House Supervisor such as pumps, I.V poles, or special beds in a timely manner. Escorts visitors, patients, or other staff members to other appropriate areas of the hospital. Financial Stability: Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish duties. Resolves conflicting matters, schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system; adheres to related policies and procedures. Remains aware of possible compliance issues, specifically concerning fraud and abuse; reports issues immediately. Performance Improvement: Actively promotes and supports LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Verbal and written communications are clear, concise, and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to the LCMC's policies and procedures, as well as the Code of Conduct and all laws and regulations. Performs duties ethically. Appropriately documents in accordance with departmental and organizational policies. Able to apply job knowledge to improve work processes. Customer Service: Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy, and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays appropriate behaviors which focus on the customer. Equipment Use: Locates and retains all equipment used in the transport department. Returns all stretchers to the department after each use and assures no loose equipment is left on it during storage around transport. Collects the wheelchairs from around the hospital and returns them to the designated areas. Acquires transport oxygen tanks from different units and transports them back to the office in the proper manner to avoid damage to the tanks or regulators. Department Responsibilities: Attends department functions to ensure that all needed information and skills are reviewed and updated. Attends department meeting monthly to suggest new ideas. Arranges to complete projects before monthly meetings. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Requirements

High School Diploma/GED or equivalent
1 year of patient transportation experience
Basic Life Support Heart Saver & First Aid - American Heart Association
Ability to read, speak and understand the English language
Ability to operate office machinery
Ability to follow verbal instructions
Ability to read and interpret postal addresses
Ability to walk long distances and stand for an extended period of time
Working knowledge of postal machines, fax machines and computers

Nice To Haves

3 years of work experience will be considered in lieu of education

Responsibilities

Coordinate transport of patients from their rooms to various locations throughout the hospital.
Help patients in and out of bed or use wheelchairs or stretchers to move them.
Maintain logs of time-sensitive specimens and supplies between facilities.
Coordinate safe, professional transport of patients without incident.
Remain with discharged patients until their ride arrives for pick-up.
Transport patients to the discharge center during hours of operation.
Lift bed rails up and place the nurse call button near the patient after placing the patient back in bed.
Utilize proper body mechanics when lifting, pulling, or pushing patients.
Keep patients informed and give periodic updates.
Deliver medical items to nursing units at the request of the House Supervisor.
Escort visitors, patients, or other staff members to other appropriate areas of the hospital.
Advise supervisor of current or anticipated problems.
Effectively use time and resources to accomplish duties.
Resolve conflicting matters and schedules with peers and other staff.
Willingly accept assignments and complete them in a timely fashion.
Appropriately use time and attendance system; adhere to related policies and procedures.
Remain aware of possible compliance issues, specifically concerning fraud and abuse; report issues immediately.
Actively promote and support LCMC's performance improvement initiatives.
Ensure verbal and written communications are clear, concise, and accurate; use positive non-verbal communication effectively.
Demonstrate and actively promote compliance with all state and federal regulatory and accrediting agencies.
Adhere to LCMC's policies and procedures, as well as the Code of Conduct and all laws and regulations.
Perform duties ethically.
Appropriately document in accordance with departmental and organizational policies.
Apply job knowledge to improve work processes.
Utilize the service recovery process to address customers’ concerns or complaints.
Treat all customers with dignity, respect, courtesy, and compassion.
Recognize customer needs and begin to solve problems as soon as they are apparent.
Interact with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
Display appropriate behaviors which focus on the customer.
Locate and retain all equipment used in the transport department.
Return all stretchers to the department after each use and assure no loose equipment is left on it during storage around transport.
Collect wheelchairs from around the hospital and return them to the designated areas.
Acquire transport oxygen tanks from different units and transport them back to the office in the proper manner.
Attend department functions to ensure that all needed information and skills are reviewed and updated.
Attend department meetings monthly to suggest new ideas.
Arrange to complete projects before monthly meetings.