Patient Transport Dispatcher - PRN

Cleveland Clinic • Akron, OH

1d • Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family. As a Patient Transportation Dispatcher, you will be responsible for the coordination of patient transportation services through the accurate and timely dispatch of customer requests and efficient assignment of transport personnel to designated tasks including patient admissions, discharges and related processes. In this role, you play a critical role in ensuring patients have access to the attention and treatment they need, offering a unique opportunity to make a difference in their lives every day. A PRN caregiver in this position works variable hours between 5:30AM – 9:00PM.

Requirements

• High School Diploma or GED
• Ability to type a minimum of 30 wpm and successful completion of an alphanumeric data entry test
• Proficient in the use of computer software (e.g. MS Word, Excel, Windows environment)
• Follows standard precautions using personal protective equipment as required

Responsibilities

• Exhibit excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times (may be monitored by management to ensure quality).
• Utilize telephone, fax, paging system and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner to maximize resource productivity and patient throughput.
• Provide accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof.
• Resolve and follow up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate.
• Monitor and maintain daily sign-in/out and shift logs.
• Monitor productivity and response times in accordance with department quality standards and reports variances to management.
• Identify system-related problems and react quickly to escalate issues to appropriate personnel for corrective action.
• Compile special reports from system as requested by management.
• Transport patients during peak periods or emergencies as called upon.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED