Patient Transport Coordinator

Lehigh Valley Health Network•Allentown, PA

12d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering significant career opportunities. LVHN has received numerous accolades, including being ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years, achieving Magnet(tm) status for nursing excellence, and receiving 'A' grades for patient safety from The Leapfrog Group. This role is part of an exceptional health care experience, contributing to a team committed to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible.

Requirements

High School Diploma/GED
Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
Ability to interpret data from software reports.
Knowledge of medical terminology.
Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
Must be able to accurately record information provided by software and write legibly.
American Heart Association Basic Life Support - State of Pennsylvania
DL - Driver's License_PA - State of Pennsylvania

Nice To Haves

2 years Customer Service Experience
1 year Previous dispatch or transport coordination experience
DL - Driver's License_PA - State of Pennsylvania

Responsibilities

Coordinates and monitors patient transportation services and equipment through the utilization of logistics software.
Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel.
Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
Prepares daily reports for both the transport and bed cleaning management.
Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.
Maintains relationships between agencies/departments for effective transport coordination.
Assists in the development and implementation of processes and policies and collects and tracks data on volumes.
Assists in training other staff members performing this role and others involved in the process.
Develops, implements and maintains effective and professional office practices and procedures.
Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
Adjusts staffing numbers based on department needs.