Patient Support (PRN)

Prevea Health•Green Bay, WI

23h•Onsite

About The Position

This position is PRN and will work as needed. There is no set schedule. It is not benefit eligible. Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary At Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.

Requirements

High School Diploma and/or GED Required
Minimum of one year customer service experience or volunteer position Preferred
Knowledge of customer service concepts including importance of appropriate image.
Knowledge of clinic policies/procedures, department locations/personnel.
Knowledge of emergency protocols.
Skill in appropriate welcoming techniques.
Skill in providing current directions to visitors.
Skill in behaving appropriately in all situations including emergencies and use of equipment.
Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.
Ability to follow oral and written instructions.
Ability to maintain attractive lobby/waiting areas.
Stand - Constantly
Walk - Constantly
Bend (Neck) - Frequently
Bend (Waist) - Frequently
Twist/Turn (Neck) - Frequently
Twist/Turn(Waist) - Frequently
Lift/Carry 0-10 lbs. - Frequently
Lift/Carry 11-25 lbs. - Frequently
Lift/Carry 26-35 lbs. - Frequently
Push/Pull 26-35 lbs. - Constantly
Push/Pull 36-50 lbs. - Constantly
Push/Pull 51-75 lbs. - Constantly
Reach (Below shoulder level) - Frequently
Simple Grasping (Hands/Arms) - Frequently
Fine Manipulation (Hands/Arms) - Frequently
Gross Manipulation (Hands/Arms) - Constantly
Hears Whispers < 3 feet - Constantly
Hears Whispers 3-8 feet - Constantly
Color Discrimination - Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Nice To Haves

1-3 years Minimum of one year customer service experience or volunteer position Preferred

Responsibilities

Welcomes patients and visitors as they enter clinic/department. Directs them to appropriate location including clinical, ancillary or business areas.
Helps patients needing assistance. Transfers patients in/out of wheelchairs using body mechanics techniques.
Follows clinic protocol in alerting appropriate personnel in emergency situations.
Handles customer concerns in helpful, objective manner, involving manager as appropriate.
Arranges for necessary transportation including cabs, clinic vans.
May assist in maintaining waiting areas.
Maintain lost and found.