Patient Support Supervisor

ASHLEY, INC.•Havre de Grace, MD

2d•$50,000 - $55,000•Onsite

About The Position

The Patient Support Supervisor provides direct supervision to the PSA staff as assigned and ensures staff competency in performing PSA job duties. The Patient Support Supervisor maintains the staff schedule, coordinates staff coverage, maintains time and attendance, and offers support and on-going training to the PSA staff. Oversees the delivery of services from the PSA position to the patient community. Operates as the primary point of contact between Director of Patient and Community Support Services, Clinical Management Team, and other leadership positions and the PSA staff to ensure patient and program needs are met.

Requirements

Current CPR/BLS certification.
High School graduate or equivalent required
1 years’ experience as a PSA required
Must be able to negotiate the buildings and grounds.

Nice To Haves

College degree preferred.
3 years preferred experience as a PSA
1 or more years of leadership experience preferred.
5 years’ experience working in SUD or behavioral health field preferred.
Must hold or be pursuing Recovery Coach Academy (CCAR) Trainer status
Must hold or be pursuing a Registered Peer Supervisor certification
Must hold or be pursuing CPI training certification
Knowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.)
Excellent organizational and communication skills
Ability to empower and motivate a large team
Basic knowledge of Microsoft Office to include Outlook, Word, and Excel
Communicate well with patients/staff; enforces policies/procedures.

Responsibilities

Earns respect and trust as a leader
Conducts ongoing supervision, training, and performance coaching to ensure competency levels are met and/or exceeded.
Assists Director Patient and Community Support Services with employee disciplinary process
Collaborates with HR to recruit, interview, and hire for PSA positions
Responsible for new hire onboarding to the department
Coordinates and facilitates monthly department in-services to ensure staff competency in clinical skills and PSA procedures
Facilitates daily PSA huddle (M-F) discussing policy/procedures, patient challenges, changes in programming, and other items as needed
Performs yearly performance evaluations of PSA staff
Completes time card authorizations and manages time off requests.
Maintains staff schedule to ensure coverage to meet patient care needs.
Monitors PSA documentation and ensures staff competency in change of shift entries and PSA notes
Collaborates with department leaders to address patient, program, facility, safety/security challenges or needs
Assists Safety and Security Manager in the planning and implementation of disaster drills
Ensures PSA competency with all emergency policies and procedures.
Collaborates with the Clinical Management Team to ensure patient care and patient programming needs are met
Assures PSA staff are proficient and competent in assigned job duties – i.e., new patient orientation, welcome tours, luggage searches, taking attendance, monitoring phone/computer room, providing patient transportation.
Assures PSA staff are trained in crisis management, de-escalation, and recovery support skills
Serves as the primary point of contact between departments and managers within the organization and PSA staff, as well as patient community.
Addresses the patient community as needed as the representative of the PSA staff
Collaborates with PSA Drivers to ensure patient transportation needs are met
Models and reinforces Ashley’s mission and core values
Performs other duties on an as-needed basis
Reinforces Ashley’s commitment to diversity, equity and inclusion
Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations