Patient Support Specialist

Orchid Health•Estacada, OR

8d•$20 - $22•Onsite

About The Position

Join an Organization that Puts its People First! Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you! Orchid Health was founded over 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff. Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values: Core Values: Challenge the Status Quo Cultivate Respect Courageously Vulnerable and Accountable Four Pillars (in order of priority): Pillar 1: Employee Well-Being Pillar 2: Trusting Patient Relationships Pillar 3: Community Health Pillar 4: Financial Sustainability Why work for Orchid Health? At Orchid Health, we’re moving away from traditional top-down management to something more human: self-management. Our teams work together to make most day-to-day decisions, without a clinic manager giving direction. Instead, team members take on shared responsibilities based on their strengths, hold each other accountable, and are supported by peers, coaches, and access to clear, timely information. This structure reduces bureaucracy, supports collaboration, and makes work more meaningful. We believe that the people doing the work are best positioned to lead it, and we’ve built our organization around that belief. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts, and enjoy a robust benefits package. Estacada is considered one of Oregon’s highest need areas when it comes to healthcare, and taking this position will be making a huge difference in a community that truly needs and appreciates its healthcare providers. Orchid Health’s Wade Creek Clinic is located in Estacada, Oregon. With Mt. Hood National Forest and Clackamas River recreation area as its backyard, Estacada is only a 45-minute drive to downtown Portland. The city is known for its thriving arts culture, friendly downtown shops, local farmers market, and abundant outdoor recreation opportunities.

Requirements

High school diploma or GED certificate
You like to ask questions
You accept constructive feedback and work to grow both professionally and personally
You show compassion every day when dealing with patients
You support your team and recognize them when they go above and beyond

Nice To Haves

Minimum of 1 year medical office experience
Working knowledge of Athena
English-Spanish bi-lingual

Responsibilities

Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined
Warmly and professionally greet patients as they check into the clinic for their appointments
Collect and record necessary patient intake paperwork and any patient copays
Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional
Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system
Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and healthcare staff as needed
Participate in community events, promotional efforts, and healthcare activities
Present the clinic in a positive light at all times to members of the community
Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information
Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.

Benefits

Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans
$1,000/year Wellness Benefit - for things that make you happy! (pro-rated based on hours worked weekly and date of hire)
401(k) with a company match and financial planning and wellness resources available at no cost
A Continuing Education / Continuing Medical Education budget for all team members
An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
128 hours of PTO per year, annually front-loaded with tenure-based increases (pro-rated based on hours worked weekly and date of hire)
40 hours of paid inclement weather and emergency closure leave, annually front-loaded
8 paid holidays, plus your birthday off!
Free care at our clinics for team members and their families
And more!
Team members are eligible for benefits on the first of the month following 30 days of employment.