Patient Support Specialist
About The Position
Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference. Come join this dynamic team who is passionate about providing exceptional care to our patients. Why Work for Us? We offer a competitive benefits package that includes - Medical Dental Vision Life Insurance Generous Paid Time Off (PTO) Free Short-term and Long-term Disability Coverage 401k plan with company contribution Wellness program that rewards you practicing a healthy lifestyle Tuition Reimbursement Employee Assistance Program and Discount Program to some of your favorite retailers Free Parking Career Growth and Development Supportive Team and Resources
Requirements
- High School Diploma or equivalent required.
- This position is entry level and requires 0-3 years of medical business office experience.
Responsibilities
- Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary
- Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
- Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
- Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
- Reviews Explanation of Benefits (EOB) for consistency.
- Submits files and processes all claims for payment. Researches and resolves claim delay issues.
- Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
- Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
- Sets-up financial arrangements with patients as necessary.
- As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Generous Paid Time Off (PTO)
- Free Short-term and Long-term Disability Coverage
- 401k plan with company contribution
- Wellness program that rewards you practicing a healthy lifestyle
- Tuition Reimbursement
- Employee Assistance Program and Discount Program to some of your favorite retailers
- Free Parking
- Career Growth and Development
- Supportive Team and Resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
