Patient Support Specialist (2760)
About The Position
The Patient Support Specialist (PSS) plays a vital role in ensuring a smooth, consistent, and patient-centered experience across all stages of care. This dynamic role blends relationship management with operational coordination, including appointment scheduling, billing support, and patient communication. PSS team members are cross-trained across all key administrative functions and serve as the central support partner for patients and providers. Whether working from HQ or directly within a clinic, the PSS ensures that each patient receives timely information, thoughtful guidance, and consistent follow-through.
Requirements
- High school diploma or equivalent
- 1+ year in a customer-facing role (healthcare, hospitality, or service industry preferred)
- Excellent verbal and written communication skills
- Proficiency using digital platforms, multitasking, and working in a fast-paced environment
- Valid Driver’s License
Nice To Haves
- Experience in a medical office or patient support role
- Familiarity with EMR and/or CRM systems
- Bilingual (Spanish/English) is a plus
Responsibilities
- Respond promptly and professionally to new patient inquiries via phone or digital platforms
- Guide new patients through the onboarding process with warmth, clarity, and accuracy
- Deliver a welcoming experience that sets the tone for long-term engagement
- Assist in scheduling and managing patient appointments across the care journey (labs, provider visits, follow-ups)
- Work with the clinic team to proactively confirm and reschedule appointments as needed
- Ensure smooth transitions between visits and prevent gaps in care
- Process payments and assist with billing inquiries from patients
- Escalate complex or sensitive billing issues to the appropriate leader
- Maintain accurate documentation of financial activity in the system
- Use the patient communication platform to follow up with patients throughout their treatment
- Support refill adherence, cadence reminders, and proactive outreach
- Anticipate patient needs and ensure timely touchpoints that reinforce trust and satisfaction
- Document all patient interactions clearly and promptly in the appropriate systems
- Communicate effectively with clinical and support teams to coordinate care
- Raise concerns, delays, or workflow issues to the PSS Manager as appropriate
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
