Patient Support Specialist

SOUTHEAST COMMUNITY Health Systems•Independence, LA

49d

About The Position

Please Note: This position will be primarily assigned to the organization's mobile coach POSITION SUMMARY Performs customer service functions in the clinical office setting.

Requirements

High School Diploma or GED Certificate required
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Ability to communicate in English, both verbally and in writing.
Excellent customer service skills

Nice To Haves

Ability to communicate in different languages desired.
Ability to type 40 wpm desired

Responsibilities

Responsible for all incoming calls.
Scheduling of medical and dental appointments.
Follow up on No-Show appointments.
Working of the Dental Recall List.
Inform patients of past due balance at point of contact.
Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
Retrieve appointments and messages from Patient Portal on a daily basis.
Complete Patient Registration for medical and dental patients.
Insurance Verification
Collection of copays, deductible, and fees.
Preparations for next day's schedule
Other reasonable duties as assigned