Patient Support Spec II

JCHCC DBA Inclusivcare • Kenner, LA

2d • Onsite

About The Position

General patient support and manage scheduling of patients; accepts patient payments and generates daily deposit reports; performs data entry.

Requirements

• Highschool graduate with 3 or more years of medical office experience and or Bilingual with 2 years of medical office experience
• Pleasant telephone etiquette
• Ability to deal tactfully and effectively with patients
• Must be computer literate
• Ability to read, write, speak and comprehend written documents fluently
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• No professional certifications, licenses or registration required
• All candidates will be required to submit to a criminal background check and screening as part of pre-employment

Responsibilities

• Answer and route incoming calls, as appropriate; Take messages when necessary
• Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current; Update any changes and input information into EHS
• Notify the nurse of any emergency walk-in patients to facilitate patient being triaged timely
• Schedules center appointments in EHS patient management system (walk-ins, scheduled appointments, call-ins, etc.) according to protocol
• Scan patient IDs into patient management system
• Cross train with other front desk support staff to ensure the department’s routines are not backlogged or interrupted
• Maintain daily patient sign-in log
• Other job duties as assigned by the Supervisor/Manager

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED