Patient Support Spec III (Bilingual Preferred)

JCHCC DBA Inclusivcare•Kenner, LA

1d•Onsite

About The Position

This position provides general patient support, manages patient scheduling, accepts patient payments, generates daily deposit reports, and performs data entry. The role involves handling incoming calls, greeting patients, verifying and updating registration information, and notifying nurses of emergency walk-ins. It also includes scheduling appointments, scanning patient IDs, cross-training with other front desk staff, maintaining daily logs, and communicating appointment changes. Financial duties and rotation to the Call Center are also part of the role, along with initiating rosters and managing the patient management system.

Requirements

AA or BS degree with 2 or more years of medical office experience or Bilingual with 5 years of medical office experience
Pleasant telephone etiquette
Ability to deal tactfully and effectively with patients
Must be computer literate
Ability to read, write, speak and comprehend written documents fluently
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
No professional certifications, licenses or registration required
All candidates will be required to submit to a criminal background check and screening as part of pre-employment

Nice To Haves

Bilingual

Responsibilities

Answer and route incoming calls as appropriate; take messages when necessary.
Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current; update any changes and input information into EHS.
Notify the nurse of any emergency walk-in patients to facilitate patients being triaged timely.
Schedules center appointments in EHS patient management system (walk-ins, scheduled appointments, call-ins, etc.) according to protocol.
Scan patient IDs into patient management system.
Cross trains with other front desk support staff to ensure the department’s routines are not backlogged or interrupted.
Maintain daily patient sign-in log.
Communicate appointment changes, delays or cancellations promptly to patients and Providers.
Schedule appointments using patient lists provided by the Practice Manager.
Complete financial duties in accordance with finance department protocols.
Rotate to Call Center as needed.
Initiate faculty and patient daily roster.
Freezing of slots in the patent management system.
Ability to create a template in the patient management system.
Enter data into the patient management system from screening forms.
Initiate emergency list roster of faculty and patient daily roster.
Other job duties as assigned by the Practice Manager.