Program Support Assistant (Bilingual Preferred)

CONNECTICUT COMMUNITY CARE INC•Bristol, CT

17h•Onsite

About The Position

Connecticut Community Care helps people of all ages, abilities, ethnicities and incomes live their best lives at home with active and meaningful connections to their communities. The Program Support Assistant provides an array of general office tasks and administrative support, aiding in maintaining daily company and office-wide operations and functions. All duties are performed in a manner that fosters the achievement of the organization’s mission.

Requirements

High School Diploma or GED required.
Minimum of two years of experience in an office environment performing similar tasks.
Excellent written and verbal communication skills.
Strong organizational skills with an emphasis on attention to detail.
Familiarity with general office procedures and equipment (filing, scanning, faxing).
Data entry experience required.
Experience with Microsoft Office required.
Ability to be flexible and shift priorities as needed.
Ability to multitask in a fast-paced environment.
Understands the need for discretion and maintaining confidentiality.
Reliable transportation, valid driver’s license and current automobile insurance.

Nice To Haves

Bilingual Preferred
Proficiency with Microsoft Excel a plus.

Responsibilities

Maintains active and inactive client records, including scanning, uploading, filing, splitting and/or archiving electronic and paper records.
Answers, screens and forwards incoming phone calls.
Promptly directs emergency calls to the appropriate party.
Utilizes Ascend to maintain daily contact with the State of Connecticut through memos and additional communications, ensuring timely processing and data entry of state paperwork.
Prepares, maintains and updates assessment packets, forms and communications as required by the State of Connecticut.
Performs general office functions which may include sorting and distributing office mail, faxing, photocopying and scanning documentation to ensure smooth day to day office operations.
Processes monthly and quarterly reports generated by the State of Connecticut and Connecticut Community Care case management portal (CONNEXUS).
Provides intermittent telephone coverage, triages calls and forwards to the appropriate party as needed.
May distribute backup computers and charging equipment as needed by regional office staff.
May arrange for outside translation services for Care Managers and consumers.