Patient Support Services Supervisor

NeoMed Center Inc• Trujillo Alto, PR, PR, PR

4d•$20 - $22•Onsite

About The Position

At NeoMed Center we provide integrated primary and preventive health services in order to achieve a community well-being; highlighted among the most creative and dynamic providers in Puerto Rico. As talents, we distinguish ourselves by making the experience of our patients and clients a hallmark of our brand, ensuring an accessible and responsive health care. Our institution is building a world-class primary healthcare system, aimed at improving health outcomes for our patients and building healthy communities on the island. Over 450 people in Puerto Rico work at NeoMed Center, Inc. Come and join our high performance team today!

Requirements

Three (3) to five (5) years of supervisory and/or managerial experience
Full availability for rotating and overnight shifts, weekends, and holidays.
Bilingual proficiency in English and Spanish.
Familiarity with electronic health record (EHR).
Knowledge of medical billing cycles and coding practices.

Nice To Haves

Leadership experience within the healthcare industry or primary care setting
Medical Billing and Coding certification
HIPAA compliance certification or training

Responsibilities

Lead and supervise the Patient Support Services team and related staff.
Ensure staff have the tools, training, and resources needed to perform effectively.
Manage employee performance, including evaluations, disciplinary actions and terminations.
Oversee staff scheduling, attendance and payroll accuracy.
Provide coverage in patient support roles as needed.
Address and resolve patient inquiries, concerns and complaints.
Conduct interviews for open positions within the team.
Maintain a clean, organized and professional front-desk environment.
Ensure team compliance with organizational policies, including HIPAA and confidentiality standards.
Supports the Health Center Administrator with team leadership and process improvement initiatives.
Supervise staff across multiple service areas and monitor operational efficiency.
Collaborate with Billing and Collections on medical billing processes.
Monitor data entry, patient records and system accuracy.
Ensure timely submission of patient encounter data.
Track performance metrics, patient access trends and service utilization reports.
Conduct audits of patient registration and documentation processes.
Monitor patient flow, wait times and emergency room services.
Train staff to improve service quality and minimize errors.
Oversee patient scheduling and follow-up processes across programs.
Prepare operational and quality reports periodically.
Ensure accurate patient information collection, documentation and signatures.
Manage daily cash reconciliations, petty cash and bank deposits.