Patient Support Services Specialist

SERO MENTAL HEALTH•Bellevue, WA

4d•$22 - $27•Onsite

About The Position

Responsible for the general administrative support of all enrolled and/or prospective patients. Additionally, provide support to both clinical and administrative staff as needed to maintain patient-facing documents.

Requirements

Requires a high school diploma or GED equivalent
Minimum one (1) year prior experience in administrative role
Demonstrated competency in the use of Microsoft Office and the ability to use various software programs
Must be able to successfully pass a comprehensive criminal background check (Federal and state)
Most possess proficient computer skills and ability to use various software programs
Successfully complete comprehensive background check
Ability to work evenings, nights, weekends & holidays as needed

Nice To Haves

Associates or Bachelor’s degree preferred
Prior healthcare administrative experience
Experience and literacy with Electronic Medical Records systems and medical practice software

Responsibilities

Welcome patients and visitors by greeting in-person, over the phone, or via email; serve as first point of contact for THIRA Health
Handle all initial inquiry emails and phone calls professionally, providing accurate information about our treatment facility and levels of care; provide resources to other providers when necessary
Manage internal inquiry tracking spreadsheet to assist the Business Development team with data collection
Conduct phone screens with inquiries prior to scheduling them for intake appointments; create patient charts for all scheduled inquiries
Oversee and assist with all intake assessments for new patients
Ensure all paperwork is complete, documented, and filled out correctly, answer any questions patients/supporters may have, obtain copies of identification and insurance documentation
Manage, update, disperse and collect online paperwork via DocuSign
Oversee check-in processes for patients and family support groups; ensure all supporters have appropriate informed consent paperwork filled out, and update support group spreadsheet for staff reference and maintenance of HIPAA guidelines
Maintain patient records by updating and scanning personal, treatment, and financial information
Manage all incoming faxes and mailed records, ensuring that they reach the appropriate point(s) of contact: file records as necessary, obtain signatures on legal/medical documents and send accordingly
Oversee all incoming and outgoing requests for patient releases of information; manage Release of Information tracking spreadsheet and follow-up with providers as necessary
Assist with letters written for patients, parents, providers and send out to correspondents accordingly
Assist with minor billing duties: collect payments, update insurance information when necessary
Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies.
Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel.
Adhere to WA State Requirements for Mandated Reporting
Demonstrate awareness and respect for diverse clients and staff
Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy
Attend and actively participate in all required THIRA meetings, trainings, and all other coverage, duties, and special projects as assigned
Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements
Demonstrated ability to multi-task
Demonstrated ability to work in a fast-paced environment with limited supervision
Maintain focus on THIRA’s core principles, priorities, and patient-centered culture
Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner