Patient Support Services - Salesforce Consultant

ZS • Boston, MA

44d • Hybrid

About The Position

In the Business Technology Services Group, you will create cloud-based Patient Support Services programs and platforms. The Consultant owns functional workstreams within Patient Support Services and Cell, Gene and Advanced Therapy technology programs and acts as a techno-functional lead across business analysis, solution design, and delivery execution. This role requires deep PSS and Cell & Gene therapy domain knowledge, strong Salesforce Health/Life Sciences Cloud expertise, and the ability to engage with clients.

Requirements

• MBA, bachelor’s, or advanced degree with a strong academic record
• 5–8 years of relevant consulting, patient support services, or techno-functional delivery experience
• Strong hands-on experience in Patient Support Services implementations, including Hub Services, Market Access, Reimbursement and Patient Engagement workflows.
• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud, including understanding of data models, integrations and platform capabilities.
• Ability to independently drive client conversations, facilitate decisions and manage senior stakeholders.
• Strong analytic problem-solving skills, with experience troubleshooting interactions across databases, operating systems and applications.
• Experience working in global, multi-vendor delivery environments and managing virtual teams.
• High motivation personal initiative and client-service orientation.
• Effective written and verbal communication skills, attention to detail and collaborative problem-solving approach.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach
• Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

• Deep understanding of Cell & Gene Therapy and advanced therapy support models preferred.
• Exposure to AI-enabled or data-driven PSS solutions is a plus.

Responsibilities

• Work with project leadership to define project scope, develop approach and manage functional workstreams across Patient Support Services and Cell & Gene therapy programs.
• Lead requirements discovery workshops with client stakeholders across Patient Services, Market Access & Reimbursement, Field Reimbursement, Nurse Educator teams and Cell & Gene Therapy programs.
• Conduct issue analysis, develop hypotheses and translate business needs into clear functional designs and delivery plans aligned with program SOPs, compliance and audit requirements.
• Own functional solution design for Salesforce Health Cloud and/or Life Sciences Cloud, including scalable data models, workflows and automation patterns.
• Review and validate technical designs from a functional and business lens, acting as a bridge between client stakeholders and technical delivery teams.
• Lead project task execution, including UAT planning and execution, defect resolution, support for data migration, integrations and reporting requirements.
• Design and execute qualitative and quantitative analyses to test hypotheses, synthesize findings and present recommendations and trade-offs to client leadership.
• Provide thought leadership and innovation within projects and practice areas, including contributing reusable assets, accelerators and best practices in PSS technology.
• Participate in business development through solution demos, proposals and RFP responses.
• Coach and mentor junior team members, review deliverables and support global, multi-vendor project teams.
• Travel to global offices as required to collaborate with clients and internal project teams.

Benefits

• Comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development.
• Robust skills‑building programs
• Multiple career progression paths
• Internal mobility
• Deeply collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level