Patient Support Services Intern

Genmab•Berkeley Heights, NJ

53d•Hybrid

About The Position

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! Job Title Patient Support Services Intern Why Genmab Our internship program provides interns with hands-on experience and relevant projects that directly align with our company’s goals. Additionally, we believe our program provides a valuable opportunity to learn, thrive, and build a strong network. We encourage you to review our website to learn why we’re always looking for smart, purpose-led candidates to play a role in our bold, extra[not]ordinary® future. Job Overview The Patient Support Services Intern will support Genmab’s Patient Support Services (PSS) organization in driving operational excellence, data accuracy, and process optimization across patient-facing programs. This internship offers a unique opportunity to gain hands-on experience in patient services operations, technology systems (such as CRM platforms), and quality assurance initiatives that improve patient and provider experiences. The intern will work cross-functionally with PSS team members, Process Optimization & Technology leaders, and Commercial Excellence & Innovation (CE&I) partners to ensure that systems and workflows are aligned, efficient, and compliant. This position is ideal for students interested in healthcare operations, patient access, data analytics, or digital transformation in the biopharma industry.

Requirements

Currently pursuing a Bachelor’s or Master’s degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field.
Strong interest in patient access, healthcare operations, or health technology.
Detail-oriented, organized, and proactive with a willingness to learn.
Excellent communication and interpersonal skills; ability to work collaboratively across teams.

Nice To Haves

Proficient in Microsoft Office Suite; exposure to Salesforce or other CRM systems preferred.
Analytical mindset with curiosity for data-driven decision-making.
Ability to multitask and manage time effectively in a dynamic environment.
Positive attitude, adaptability, and strong work ethic.

Responsibilities

Assist in documenting and mapping current workflows across patient onboarding, support, and affordability programs.
Identify opportunities for process simplification and automation under the guidance of the Process Optimization team.
Participate in small-scale process improvement initiatives aimed at enhancing patient and provider experiences.
Support quality monitoring by listening to and evaluating recorded patient service calls.
Complete quality scorecards and summarize insights for leadership review.
Contribute to call calibration sessions to ensure alignment between Patient Access Specialists (PAS), Patient Engagement Liaisons (PEL), and leadership.
Assist with accurate data entry and validation within Genmab’s Customer Relationship Management (CRM) system (e.g., Salesforce).
Analyze trends and generate simple reports highlighting key operational or quality metrics.
Support data integrity efforts by identifying missing, duplicate, or inconsistent information.
Collaborate with the Process Optimization & Technology team to document system enhancement requests or issues.
Participate in testing new features or updates to ensure functionality, compliance, and user readiness.
Learn how integrations across patient service systems (e.g., telephony, portals, copay platforms) contribute to seamless patient journeys.
Engage with various departments including IT, CE&I, Analytics, and Compliance to understand how technology and process design support patient outcomes.
Contribute to regular team meetings, calibration sessions, and improvement discussions.
Support vendor management activities, including data collection and tracking of service performance metrics.