Director, Patient Support Services

Trinity Life Sciences•East Norriton, PA

5d•$170,000 - $200,000

About The Position

We're committed to bringing passion and customer focus to the business. Position Responsibilities The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement. The Director role includes both managerial and hands-on responsibilities: Practice Lead & Product Development Client Benchmark Engagement and Related Projects Advisory Service Engagement with Clients Business Development / Opportunity Identification Patient Support Services Practice Lead & Product Development Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.). Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities. Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue. Participate in TGaS planning exercises and reports to senior leadership. Accountable for the service quality levels across supported Patient Support Services clients. Assist in generating thought leadership that can be used in “value-forward selling,” white papers, and PR. Capture key insights and data from the advisory services and review for implementation in the benchmark services. Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients. Client Benchmark Engagements and Related Projects Co-lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders. Capture client-related quantitative and qualitative client information for TGaS’ database and analysis. Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs. Advisory Services Engagement with Clients Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives. Ensure TGaS provides optimal value to clients from contracted Advisory Services; Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions. Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team. Design, develop content for, facilitate and conduct appropriate follow-up activities for semi-annual client summits. Continue to be a mentor to staff to assist with onboarding, peer review, and other managerial duties as assigned if appropriate. Business Development / Opportunities Identification: Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy. Position Requirements Bachelor’s degree required; advanced degree preferred. 5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies, setting up their patient support services department infrastructure is a plus. Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc. Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations. A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team-oriented and collaborative approach to work and projects. High integrity and credibility as perceived by all those with whom he/she will work. Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders. An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results. Comfortable with change management and taking complex data requirements and/or ambiguous direction and bring them to completion. Local to East Norriton/Philadelphia, PA is a plus This position may require local, regional, and national travel requirements (avg.) 10-15% of the time. The following traits and characteristics are provided for additional insight into working at TGaS. TGaS professionals are: Passionate about Meeting Client Needs – TGaS does not exist without its clients. Therefore, making a client smile, causing them to wonder, or simply having them be impressed by our insights are our collective passion. Responsible – TGaS associates need to be responsible for their work efforts, as there are rarely layers of people and elaborate processes between you and the client. As such, associates need to have a strong sense of owning what you produce and being accountable for it. Self-Starting, Entrepreneurial – TGaS does not operate in a highly regimented office environment. Associates are expected to bring the mindset of a business owner, and in that have the discipline to initiate tasks with Clients and Associates on their own. Highly Organized & Reliable – Associates who are organized and pay attention to details will invariably fit in at TGaS and delight clients. With the degree of multi-tasking required, only an associate who is highly organized will be able to provide value to Clients and be reliable to other associates. Thrives in a Dynamic Work Environment – TGaS is neither a 9-to-5 work environment nor a ‘sweat-shop’. It is an intense business, best suited for people who are driven to succeed and who can shift gears daily between solutions and client meetings, between detailed, more mundane tasks and strategic thinking and advisory activities. Authentic – Being honest and direct is critical. TGaS will advance by providing clients and associates honest feedback in a professional manner. Focused on Achieving Excellence – While not driving perfection to a level of psychosis, associates will seek to make every effort to provide clients and other associates with well thought-out, complete work efforts, developed to the highest standards. Lifelong Learners – TGaS professionals have a passion for learning and expanding their knowledge, skills, and talents. They especially enjoy learning how a variety of clients strategically and tactically manage their businesses and using this learning to benefit clients. About Trinity Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com. Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $170,000 - $200,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus. Trinity’s Commitment to Inclusion & Engagement (I&E) Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity’s commitment to Inclusion and Engagement please visit Inclusion & Engagement | Culture of Belonging at Trinity Life Sciences. Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com. Early Talent Learning & Development Inclusion & Engagement Practice Case Study

Requirements

Bachelor’s degree required; advanced degree preferred.
5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies, setting up their patient support services department infrastructure is a plus.
Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations.
A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team-oriented and collaborative approach to work and projects.
High integrity and credibility as perceived by all those with whom he/she will work.
Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders.
An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results.
Comfortable with change management and taking complex data requirements and/or ambiguous direction and bring them to completion.

Nice To Haves

Local to East Norriton/Philadelphia, PA is a plus

Responsibilities

Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).
Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.
Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.
Participate in TGaS planning exercises and reports to senior leadership.
Accountable for the service quality levels across supported Patient Support Services clients.
Assist in generating thought leadership that can be used in “value-forward selling,” white papers, and PR.
Capture key insights and data from the advisory services and review for implementation in the benchmark services.
Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.
Co-lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders.
Capture client-related quantitative and qualitative client information for TGaS’ database and analysis.
Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs.
Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.
Ensure TGaS provides optimal value to clients from contracted Advisory Services; Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.
Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
Design, develop content for, facilitate and conduct appropriate follow-up activities for semi-annual client summits.
Continue to be a mentor to staff to assist with onboarding, peer review, and other managerial duties as assigned if appropriate.
Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.