Support Services Intern

ATB Technologies • St. Louis, MO

4d • $15

About The Position

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success. This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported.

Requirements

• Currently enrolled in a college or university program, pursuing a degree in a relevant field (e.g., Computer Science, Information Technology, Network Administration, Cybersecurity).
• Expected graduation date of December 2026 or May 2027 Preferred.
• Enthusiasm for technology and a desire to learn in a fast-paced environment.
• Basic technical proficiency in Windows, Mac, and mobile devices.
• Excellent problem-solving skills with the ability to analyze and diagnose issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals.
• Ability to work independently and as part of a team.

Nice To Haves

• Practical knowledge of IT networking and cloud technologies is a plus.
• Actively pursuing or actively holding relevant IT certifications is a plus.

Responsibilities

• Assist in providing technical support for computer systems, software, and hardware for client company employees.
• Work closely with the support team to respond promptly, communicate effectively, and document detailed issues and resolutions.
• Learn to monitor and troubleshoot various systems, including networking equipment, desktops, firewalls, servers, and software.
• Take part in determining and implementing solutions to customer issues under the guidance of experienced professionals.
• Contribute to follow-ups, ensure issue resolution, and provide status updates.
• Seek guidance and escalate issues internally when necessary.

Benefits

• Earn while you learn! This is a paid internship that will provide compensation while you work alongside experts in the industry.
• An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
• Company-paid lunch offered three days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees