Bilingual Patient Support Representative - Various Locations

UNLV Medicine • Las Vegas, NV

1d • $17 - $21 • Onsite

About The Position

The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, insurance verification, and pre-authorization.

Requirements

• Legally authorized to work in the United States.
• 1 year healthcare experience.
• 1 year customer service experience.
• Prior experience in a healthcare front desk or call center setting.
• Insurance training and demonstrated experience using insurance portals for eligibility verification and authorization.
• Experience with appointment scheduling and patient registration workflows.
• Bilingual English/Spanish.
• Typing: 30 WPM.
• Proficient with computers and related applications.
• Above Average Verbal and Written communication skills.
• Medical Terminology.
• MS Word.
• MS Excel.

Nice To Haves

• Additional experience in a medical office, healthcare call center, patient access role, or in medical billing, coding, or authorization coordination.

Responsibilities

• Receive incoming phone calls for clinic appointments from patients, nursing staff, and physicians.
• Process appointment scheduling.
• Process pre-registration.
• Process insurance verification.
• Process pre-authorization.

Benefits

• Clinic Hours are Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED