Patient Support Rep
About The Position
This position performs general administrative support duties related to patient intake at an assigned Virginia Mason Franciscan Health facility, following established internal guidelines and procedures. The role typically interacts directly with patients at the front desk or by phone to complete intake and follow-up activities. Responsibilities include checking patients in and out; collecting and entering demographic and financial information in medical records; gathering and validating insurance information using routine methods; scheduling appointments; collecting co-pays, co-insurance, and prior balances; and obtaining and processing referrals, authorizations, and pre-certifications for ancillary testing or surgical procedures. The position also works with patients to fulfill referral needs and determines insurance benefit coverage for hardware-related items, such as retail contact lenses, by contacting patients’ insurance carriers.
Requirements
- At least one year of customer service work experience.
- Healthcare-related experience.
Nice To Haves
- Two years of customer service work experience preferred.
Responsibilities
- Check patients in and out for care.
- Collect and enter demographic and financial data in patient medical records.
- Gather and validate insurance information using routine methods.
- Schedule patient appointments.
- Collect co-pays, co-insurance, and prior balances.
- Obtain and process referrals, authorizations, and pre-certifications for patients requiring ancillary testing or surgical procedures.
- Work with patients to ensure their referral needs are fulfilled.
- Determine insurance benefit coverage for hardware-related items, such as retail contact lenses, by working directly with patients’ insurance carriers.
- Interact with patients at the front desk and/or by phone to perform follow-up activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
