Patient Support Liaison, Southwest

Recordati•Bridgewater, NJ

2d•Hybrid

About The Position

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati. Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for rare diseases, focusing on providing treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, better diagnoses, and improved treatment access in endocrinology, metabolic, hematology and oncology franchises. RRD is dedicated to fostering a dynamic work environment that promotes professional growth and a significant impact on patients' lives. The Patient Support Liaison will work in a highly visible, strong team environment to provide exceptional Customer Service on all levels. The Patient Support Liaison will have direct communication with patients that opt-in to receiving communications and resources from Recordati Rare Diseases through the Recordati Access, Resources, and Engagement (R.A.R.E.) patient support service. The Patient Support Liaison is responsible for educating about disease states and treatment. In addition, they will coordinate with specialty pharmacy partners, Field Reimbursement Managers, and field-based Rare Disease Account Managers. The Patient Support Liaison will be responsible for the coverage of one or more territories as assigned.

Requirements

Ability to multi-task, problem-solve, and work independently
Possess strong emotional intelligence and resilience
Possess an extraordinarily positive attitude, exceptional listening skills, and strong verbal & written communication skills
Ability to translate scientific/medical information into patient-friendly language
Ability to handle sensitive information
Live by the Recordati Rare Disease values and “Focused on the Few” approach
Behaves in an honest, fair and ethical manner
Strong relationship building skills
Ability to maintain composure and remain professional during difficult patient calls
Display excellent & timely communication between all stakeholders
Employee is required to have a valid driver’s license and means of transportation.

Nice To Haves

BA/BS Degree in Life Sciences or Communication preferred.
Minimum of 5 years of Pharmaceutical/biotech experience in a similar role preferred
Prior experience within rare diseases is strongly preferred
Experience supporting and providing education to patients and family members affected by rare diseases or other chronic illnesses is a plus

Responsibilities

Leads effort to provide disease state education, product education and support to patients and their caregivers.
Works closely with Specialty Pharmacy partners to monitor steps required to gain and maintain access to therapy.
Works closely with Field Reimbursement Managers by keeping them updated about the current disposition with each case.
Becomes an expert in understanding and explaining the data reports from specialty pharmacy partners.
Completes required work in CRM system to facilitate tracking of critical key performance metrics.
Offers constructive feedback on existing work plans and proposes innovative service offerings to leadership where opportunities exist.
Ensures compliance with all corporate and industry policies per training provided by Recordati Rare Disease Commercial, Legal, Regulatory and Compliance Officers.
Communicates insurance challenges to Market Access personnel.
Attends advocacy meetings to share disease state education.
Travels to territories that may benefit from face-to-face meetings with customers.
Other job duties may be assigned.