Patient Support Center Representative

UnitedHealth Group•Tampa, FL

1d•$16 - $29•Remote

About The Position

This position is Remote in EST, CST, or MST. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Support Center Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. This position is full time, Monday, Tuesday, Wednesday, Saturday, and Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30 am - 8:00 pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School Diploma / GED OR equivalent years of experience
Must be 18 years of age OR older
1+ years of customer service experience
1+ years of Microsoft Office experience
Ability to work any of our full tome, 8-hour shift schedules during our normal business hours of 11:30 am - 8:00 pm PST from Monday, Tuesday, Wednesday, Saturday, and Sunday, including the flexibility to work weekends given the business need

Nice To Haves

1+ years of experience in a health care setting
EMR experience
Knowledge / Understanding of CPT / ICD - 10 coding
Communication skills and phone etiquette
Experience with providing customer service
Access to independent means of transportation during work hours for job related tasks

Responsibilities

First point of contact for our patients; Sets the tone for a positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures, following standard guidelines
Uses Multiple computer and phone systems to fulfill patient needs over phone
Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information