Patient Support Advocate

ABM US•New Haven, CT

About The Position

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual works closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results and identify, prioritize, plan, implement, and oversee improvement efforts. ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Requirements

The successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data will determine the specific offer.

Responsibilities

Develop and ensure the effective and consistent implementation of customer service strategies across the account.
Work closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results.
Identify, prioritize, plan, implement, and oversee improvement efforts for patient experience.