Patient Success Specialist (Part Time, Weekend Coverage)
About The Position
Asher Health is hiring a Patient Success Specialist (Part-Time, Weekend Coverage) to support patients throughout their medical weight loss journey and ensure they feel fully supported every step of the way. This role owns the patient intake review and ongoing patient support experience, helping ensure intake forms are complete and ready for provider review while also serving as a trusted point of contact for patients after onboarding. You will work closely with clinical providers, patient admin staff, and operations teams to ensure patients receive timely support, accurate guidance, and a smooth care experience. Your job is to help patients remain engaged, supported, and successful in their treatment plan, while maintaining accurate documentation and escalating any clinical concerns appropriately.
Requirements
- 2 or more years of experience in patient support, health coaching, nursing support, or client success
- Strong written and verbal communication skills
- Ability to build trust and rapport with patients quickly
- Highly organized with strong attention to detail
- Comfortable using CRM systems and digital communication tools
- Must be comfortable discussing sensitive health topics with patients
Nice To Haves
- Experience in telehealth or digital healthcare
- Experience supporting medical weight loss programs
- Background in nursing, health coaching, or patient care support
- RN, LPN, health coach certification, or similar healthcare training
- Experience using Go High Level or similar CRM platforms
- Experience working in a startup or fast-growth environment
Responsibilities
- Ensure patient intake forms are complete, accurate, and ready for provider review
- Review medication intake forms for completeness and accuracy
- Flag missing or unclear information before provider review
- Coordinate with the Patient Admin team to ensure intake workflows move efficiently
- Help maintain a smooth onboarding process for new patients
- Serve as a primary support contact for patients throughout their treatment journey
- Conduct weekly patient check-ins via text, email, and phone
- Answer questions related to medication experience and treatment expectations
- Provide encouragement and accountability to help patients stay on track
- Support patient engagement and retention
- Help monitor patient progress and escalate concerns to the clinical team when necessary
- Monitor patient responses and feedback during check-ins
- Identify clinical flags or potential safety concerns
- Escalate patient issues to medical staff when appropriate
- Ensure patient safety remains a top priority
- Maintain accurate records of all patient interactions and ensure compliance standards are followed
- Document patient communications in our CRM (Go High Level)
- Maintain HIPAA-compliant communication and recordkeeping
- Ensure patient notes are clear, organized, and accessible for the clinical team
- Keep documentation up to date and audit-ready
- Work closely with internal teams to ensure patients receive seamless support
- Coordinate with Patient Admin regarding medication fulfillment status
- Assist with post-onboarding surveys and patient satisfaction initiatives
- Communicate patient feedback to improve the overall patient experience
- Support operational improvements related to patient care workflows
Benefits
- Part-time role, weekend coverage with flexible work schedule
- Clear paths for career growth and advancement as the company scales!
- Exceptional leadership and coaches built to drive you forward
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
