Patient Specialist

Sunrise Community Health Center•Evans, CO

2d•$19 - $25

About The Position

The Patient Specialist greets and registers patients for treatment in the clinic by preparing forms, verifying insurance benefits, and explaining financial requirements. The role supports daily medical office activities, including filing, phone coverage, appointment scheduling, registration, and patient referrals. The position uses a quality-focused, customer-first, and compassionate approach to support patient needs and clinic operations.

Requirements

High school diploma or GED.
Associate degree in Medical Staff Services Management.
1–3 years of related on-the-job experience and/or training, or an equivalent combination of education and experience.
Current immunizations are required; influenza vaccination is required for all staff.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Greet patients and confirm prescheduled procedures.
Collect basic patient information or verify existing information in the computer.
Coordinate patient flow with enrollment and distribute required documentation.
Collect or verify patient billing information, review insurance cards, and copy insurance and identification cards.
Enter and update billing information in the computer.
Collect copayments and amounts due, provide receipts, reconcile daily cash reports, and counsel patients on account balances.
Print admissions, release, and insurance forms; instruct patients to read and sign them; answer questions; verify signatures; and provide copies.
Scan signed forms electronically and attach them to patient records, and file original signed forms.
Answer and screen phone calls, provide information, direct calls, or take messages.
Schedule appointments and enter appointment dates and times into the computer.
Conduct reminder calls to patients.
Distribute patient surveys according to guidelines.
Support the team in meeting patient needs and maintaining clinic flow.
Monitor patient wait times.

Benefits

Up to 8 weeks of paid time off, including vacation, personal time, 12 observed holidays, and sick leave.
Medical insurance.
Dental and vision insurance.
Basic life and AD&D insurance.
Voluntary life insurance.
Long-term disability insurance.
Medical and dependent-care flexible spending accounts.
Employee Assistance Program.
Competitive 401(k) plan.
Loan forgiveness programs.
Referral bonus.
Tuition and training reimbursement.
Agency-wide training.
Master Class subscription.
Employee recognition programs.