Patient Solutions Representative II (Healthcare Customer Service | Call Center)

R1 RCM•Remote, IL, IL

1d•$16 - $21•Onsite

About The Position

If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise. At R1, we combine advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems. As a Patient Solutions Representative II, you will work in a high-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.

Requirements

1+ year of experience in a customer service or call center role
Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
Ability to explain insurance benefits, claims, and EOBs clearly
Experience handling high call volume and fast-paced environments
Strong attention to detail and ability to multitask across systems
Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Nice To Haves

Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
Medical claims or billing support roles
Revenue cycle or patient financial services
Healthcare contact center / call center environments

Responsibilities

Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
Support patients with payment plans and financial questions
Achieve first call resolution and meet call center performance metrics
Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
Maintain HIPAA compliance and accurate documentation
Navigate multiple systems while managing high call volume