Patient Site Engagement Manager
About The Position
In collaboration with Director of Patient and Investigator Insights, Feasibility Center of Excellence, Commercial colleagues, TA colleagues, and other colleagues gain a deep understanding of: the indication/condition the market landscape (competitive environment, current treatment landscape, etc.) the patient insights (their needs, attitudes, behaviors, etc.) the patient's network of trusted stakeholders (the care circle) the site insights (their needs, etc.) to establish the environmental/situational analysis needed to inform the development of robust recruitment, retention and site engagement strategies and solutions Own the development of the clinical program recruitment, retention and site engagement strategy and gain necessary cross-functional alignment (PMO, TA, PDO, IPE Lead Team) to the strategy/plan. Identify and advance innovative approaches and solutions that align with the identified patient and/or site needs Be externally focused, bring stakeholder perspective into the organization, and be an expert in patients' needs, attitudes, and behaviors and how those needs influence deliverables targeted for the patients, caregivers, research site/staff Identify Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis to determine strategies and tactics effectiveness and enable continuous improvement in tactics Partner with operation recruitment leads (ORLs) and managers (ORMs) to ensure seamless delivery and execution of strategies and tactics and continuous tracking of study health in order to proactively address potential recruitment, retention and site engagement issues Benchmark across the industry to ensure the team is staying current, and more importantly, forward thinking in creating an optimal clinical trial experience
Requirements
- A Bachelor's Degree is required, MBA or other related advanced degree is preferred. A biology/scientific background is preferred
- A minimum of 7 years of progressive business experience, demonstrated and proven performance in strategic and/or digital marketing and/or clinical operations experience (clinical operations experience would be preferably specific to patient recruitment/retention & site engagement) is required.
- Experience in the following critical competencies is required: Strategy Development & Execution, Analysis, Customer & Market Landscape Knowledge, Medical Strategy
- Must be a self-starter, be innovative, proactive (demonstrate drive and initiative), and strong analytically with overall business acumen.
- Must exhibit the following skills: Strategic thinking (ability to operate in two worlds and be able to zoom in and zoom out as needed - big picture orientation while also having attention to detail Proactivity (demonstrate drive and initiative) Analytical Thinking
- Innovative Thinking Creative problem solving and critical thinking Interpersonal flexibility
- Challenge status quo
- Ability to influence diverse teams without direct authority
- Cultural/market adaptability,
- Strong cross-functional collaboration / teamwork
- Strong communication/presentation/writing skills
- Experience of successfully working a heavily matrix organization.
- Effective networker. Ability to connect easily and broadly across a diverse set of people, the organization and across countries. Highly effective working in a virtual, global organization.
- Proficient in using PowerPoint and delivering high quality slide sets for interactions within the company
Nice To Haves
- MBA or other related advanced degree is preferred.
- A biology/scientific background is preferred
- clinical operations experience would be preferably specific to patient recruitment/retention & site engagement
Responsibilities
- Gain a deep understanding of the indication/condition, market landscape, patient insights, patient's network of trusted stakeholders, and site insights.
- Establish the environmental/situational analysis needed to inform the development of robust recruitment, retention, and site engagement strategies and solutions.
- Own the development of the clinical program recruitment, retention, and site engagement strategy and gain necessary cross-functional alignment.
- Identify and advance innovative approaches and solutions that align with the identified patient and/or site needs.
- Be externally focused, bring stakeholder perspective into the organization, and be an expert in patients' needs, attitudes, and behaviors.
- Identify Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis.
- Partner with operation recruitment leads (ORLs) and managers (ORMs) to ensure seamless delivery and execution of strategies and tactics.
- Benchmark across the industry to ensure the team is staying current and forward-thinking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
