Patient Services Technician (On-Call)
About The Position
If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an on-call Patient Service Technician with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Our Mission: We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.
Requirements
- High school diploma or equivalent
- Two years’ acceptable office experience
- Word processing, spreadsheet and database experience necessary
- Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members
Nice To Haves
- One-year acceptable experience in the human services field
- Course work, experience, or training in human development, chemical dependency, group dynamics, residential treatment or related disciplines
- Experience with Urine analysis collection and monitoring preferred
Responsibilities
- Enters program and collection data.
- Tracks census information, as directed.
- Completes all UA collections for facility per protocol.
- As needed, assist in the delivery of recovery-based skill building education to patients in either an individual or group setting.
- Clearly and accurately document all interactions with patients.
- Prepares forms and/or documents.
- Maintains and processes all program records.
- Attends and participates in staff meetings as directed.
- Meets with program staff, consultants, and attends other meetings as directed.
- Engage in clear, consistent, and professional communication with all patients, program staff, service providers and community members.
- Promote and model teamwork and collaboration with co-workers.
- Support other departments within the program, as needed.
- Responsible for answering multi-line phones; transferring calls to appropriate staff member; and taking accurate messages when appropriate.
Benefits
- Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
- Employee recognition programs: gift cards, additional time off, weekend getaways and more.
- Public transportation discount.
- Employee assistance program (EAP).
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
