Patient Services Technician

MemorialCare•Long Beach, CA

3d•Onsite

About The Position

The Patient Services Technician provides support services for the Surgery Pre-Admit, Pre-Op/Hold Unit at MemorialCare Long Beach Medical Center, primarily through assistance with clerical duties. This position reports at all times to a supervisor nurse. The Patient Services Technician independently seeks to identify and resolve questions and concerns from patients and their families, initiating contact with caregivers whenever appropriate. At all times he/she aims to ensure patient safety, comfort, and satisfaction.

Requirements

One-year recent experience as a Unit Secretary, CCT, GPT or as Ward Clerk in a comparable size facility, preferably within the same or similar specialty.
Proficient in Medical Terminology
High School Diploma or equivalency or evidence of higher education required.
Completion of a Medical Terminology class.
Basic computer skills
Current American Heart Association BLS certification
Customer Service Training
One of the following: Past experience as a Unit Secretary, CCT, GPT (preferred) OR successful completion of one semester in an accredited RN program

Nice To Haves

Proficient in Medical Terminology
Past experience as a Unit Secretary, CCT, GPT (preferred)

Responsibilities

Demonstrates accuracy in computer input.
Performs clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas.
Organizes work to facilitate a smooth and efficient practice.
Initiates and develops communication in order to promote a cohesive health care environment and facilitate effective working relationships.
Communicates clearly and effectively verbally and in writing.
Practices customer service excellence.
Supports a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments.
Performs other related duties as required to assist with the smooth operation of the assigned area.
Completes age specific competency requirements of assigned department.
Completes all required certifications of the Division of Nursing.
To increase performance improvement and create a cooperative team environment the registered nurse creates and supports a ‘no gossip’ work environment. All issues and complaints go up to the supervisor and not to coworkers who can’t do anything about the issue.