Patient Services Team Lead

Womencare Inc.•Charleston, WV

6d•Onsite

About The Position

We are looking for a Working Practice Team Lead/Front Office Supervisor for our Patrick Street Location. The employee is responsible for supervising the performance of front office clerical staff and assisting the practice manager as needed.

Requirements

High school graduate or equivalent.
Excellent verbal and written skills are required for this job.
The employee must have the ability to operate computer systems.
The employee must be friendly and personable.

Responsibilities

Complete orientation checklist with new hires.
Schedule daily staffing, including Saturday rotations, when applicable.
Receive PTO/leave requests and oversee coverage.
Submit supply orders to Practice Manager.
Maintain off site storage of patient charts, as assigned.
Assist Practice Manager with patient complaints, problem solving, correspondence, maintaining monthly provider schedules, staff time sheets, staff evaluations, building maintenance, and maintenance of office equipment.
Supports Clinical Team Lead, if needed.
Participates in group meetings.
Shares responsibility of keeping work area, waiting room, and patient bathroom tidy.
Lead huddles with Clinical Team Lead.
Prepare and make bank deposits.
Monitor and manage patient flow constantly, including inboxes.
Responsible for petty cash, receipts, and distribution of funds.
Assist Practice Manager with parking vouchers, if applicable.
Void any payment errors in Athena.
Has accessibility to shred bins.
Receives supplies and forward invoices to Practice Manager.
Reports daily numbers and manage daily close.
Schedule appointments, including entering and updating of patient data in the computer system and informing patient of preparation needed for the visit.
Assist patients at check-out and monitor check-in process as it happens, ensuring insurance information is accurate and co-pay and past due balances collected.
Manage daily schedule in Athena.
Help as needed.
Other duties as assigned.