Patient Services Team Lead

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Phoenix, AZ

2d • Onsite

About The Position

We are in need of a team lead to provide oversight to ensure excellent patient diagnostic care for our patient service center in the northwest valley. Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Requirements

• Education consistent with a high school diploma or equivalent.
• Two (2) years of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicate effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Nice To Haves

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

Responsibilities

• Provide oversight to ensure excellent patient diagnostic care.
• Serve as initial resource and communication liaison between immediate staff, other departments and Patient Services management.
• Assist, resolve, and report to and under the guidance of the area Supervisor.
• Perform all technical or administrative work at an advanced level of competency and efficiency.
• Be actively involved with patient and process quality improvement.
• Remain compliant with regulatory agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED