Patient Services Supervisor - Healthcare
Thomas Cuisine•Phoenix, AZ
•$19 - $20•Onsite
About The Position
We are seeking a Patient Services Supervisor to lead a high-performing team dedicated to delivering exceptional hospitality and patient dining experiences. In this role, you'll oversee daily patient meal service operations, support and develop team members, and ensure the highest standards of service, diet accuracy, and food safety. Partnering closely with clinical, nursing, and culinary teams, you'll help create a compassionate dining experience that supports healing, well-being, and our commitment to REAL food and genuine service.
Requirements
- High school diploma or equivalent required.
- 2+ years of food service, hospitality, healthcare, or patient services experience; healthcare experience preferred.
- Previous leadership, supervisory, or team lead experience.
- Strong customer service, communication, and problem-solving skills.
- Knowledge of food safety, sanitation, and patient dining or healthcare service standards preferred.
- Ability to lead teams, manage multiple priorities, and thrive in a fast-paced environment.
- Strong attention to detail and commitment to service excellence.
- Experience with patient dining systems or healthcare technology preferred.
- ServSafe® Certification required or ability to obtain.
- Ability to successfully pass a criminal background check and drug screen.
Responsibilities
- Lead and support daily patient dining operations to ensure exceptional service and patient satisfaction.
- Supervise, coach, and develop team members while fostering a positive, patient-centered culture.
- Ensure meal service complies with diet orders, food safety standards, and regulatory requirements.
- Partner with nursing, clinical nutrition, and culinary teams to support patient needs and service excellence.
- Monitor service quality, patient feedback, and operational performance to drive continuous improvement.
- Coordinate staffing, training, and daily workflow to support efficient operations.
- Support patient rounding, service recovery, audits, and quality initiatives.
- Perform other duties as assigned.
Benefits
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Holiday Premium Pay
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- Access to Wellness Initiatives (Fitness Memberships, etc.)
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
- A supportive, collaborative work environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
