Patient Services Supervisor - Laboratory Services - Kelsey Seybold Clinics: North Houston Campus

UnitedHealth Group•Houston, TX

16h•$72,800 - $130,000•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

Associate degree in Business/Science or Additional 2 years of relevant supervisory experience may substitute for degree
5+ years of phlebotomy experience
2+ years of supervising phlebotomy operations
1+ years of waived testing performance
Knowledgeable of CLIA regulations and ability to summarize inspection findings for Compliance, Waived and PPM certifications
Intermediate/Advanced Microsoft Office Suite skills
Excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
Excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
Ability to implement change in a positive, sensitive, and forward- thinking manner
Ability to collaborate and promote teamwork
Positive, can-do attitude coupled with a sense of urgency
Ability to develop and motivate staff
Ability to problem solve in a complex, multi-functional group
Ability to create a trusting, positive, and supportive work environment
Ability to function independently and deal with multiple, simultaneous projects
Ability to operate in high-pressure situations
Knowledge of budgeting, billing, and cost analysis
Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
Superb attention to details
Excellent customer service skills, business etiquette, able to adhere to professional standards
Practical knowledge of routine laboratory equipment and procedures

Nice To Haves

BA/BS degree from an accredited institution
Current PBT (ASCP) phlebotomy certification
2+ years supervising a multiple site operation

Responsibilities

Manage the day-to-day activities of multiple Patient Service Centers and Home Draw services to ensure services are completed accurately and on time in compliance with federal, state, and local regulations (i.e., CLIA, OSHA, AAAHC, EHS, etc....)
Coordinating the safe and efficient specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs